Websites using Coxenterprises

Okay, let s break down Cox Enterprises, covering its overview, revenue, alternatives (for its various business units), pricing (where applicable), and customer care.

Overview of Cox Enterprises

• What it is: Cox Enterprises is a privately held, diversified corporation headquartered in Atlanta, Georgia. It s a massive company involved in a wide range of industries. It s one of the largest private companies in the United States.

• Key Business Units: Cox Enterprises operates primarily through these divisions:

  • Cox Communications: Broadband (internet, phone, TV), cable services, and home security/automation. This is the part most consumers are familiar with.
  • Cox Automotive: A major player in the automotive industry. Brands include:
    • Autotrader: Online marketplace for buying and selling cars.
    • Kelley Blue Book (KBB): Vehicle valuation and information.
    • Manheim: Wholesale vehicle auctions and services.
    • Dealer.com: Software and marketing solutions for auto dealerships.
  • Cox Media Group (CMG): Broadcasting (TV and radio stations), newspaper publishing (though its print footprint has decreased).
  • Cox Cleantech: Investing in renewable energy and sustainable technologies.
  • Cox Prosight: Connecting people, data, and processes to solve complex problems.
  • Cox Family Office: Manages investments and charitable giving for the Cox family.

• Ownership: The company is owned by the descendants of James M. Cox, who founded the company in 1898.

• Culture: Cox Enterprises is often recognized for its strong emphasis on employee well-being, sustainability, and community involvement. They often highlight their commitment to these values.

Revenue

• Cox Enterprises does not publicly disclose its exact revenue figures because it is a private company. However, estimates generally place its annual revenue in the range of $21 billion. This figure can fluctuate based on economic conditions and performance of its various divisions.

Alternatives (By Business Unit)

Here s a look at alternatives for each of Cox Enterprises major divisions:

• Cox Communications (Broadband/Cable):

  • Internet:
    • Fiber Optic: Google Fiber, Verizon Fios, AT&T Fiber, Frontier Fiber.
    • Cable: Spectrum, Xfinity (Comcast), Optimum.
    • DSL: (Becoming less common) AT&T, CenturyLink.
    • Fixed Wireless: Starry, T-Mobile Home Internet, Verizon 5G Home Internet.
    • Satellite: HughesNet, Viasat (Generally not recommended for primary internet due to latency and data caps).
  • TV:
    • Streaming Services: YouTube TV, Sling TV, Hulu + Live TV, FuboTV, DIRECTV Stream.
    • Satellite: DIRECTV, DISH Network.
  • Phone:
    • Voice over IP (VoIP): Ooma, Vonage, MagicJack.
    • Mobile Phone: All major mobile carriers (Verizon, AT&T, T-Mobile).

• Cox Automotive:

  • Autotrader:
    • Cars.com
    • CarGurus
    • TrueCar
    • Carvana (for buying)
    • Vroom (for buying)
  • Kelley Blue Book (KBB):
    • NADAguides
    • Edmunds
  • Manheim:
    • ADESA
    • IAA (Insurance Auto Auctions)
  • Dealer.com:
    • CDK Global
    • Reynolds and Reynolds

• Cox Media Group (Broadcasting/Newspapers):

  • TV/Radio: Other local broadcast stations owned by companies like Sinclair, Nexstar, Tegna, Hearst.
  • Newspapers: Other local and national newspapers (Gannett, The New York Times, The Wall Street Journal). Online news sources are also a major alternative.

Pricing (Where Applicable)

• Cox Communications: Pricing is highly variable depending on location, the specific services bundled (internet, TV, phone), and promotional offers. Cox Communications internet plans are commonly tiered, with prices increasing alongside speed. It is essential to visit Cox s website or contact them directly for pricing in your area. Pricing for the bundles and services can be found on their website or by calling them.
• Autotrader/KBB: Autotrader and KBB services often have both free and paid components. Listing a car for sale on Autotrader usually involves fees, while KBB s basic valuation tools are generally free.
• Manheim: Manheim s pricing is generally for dealers and wholesale buyers, and not the public.

Customer Care Details

• Cox Communications: This is where many consumer experiences with Cox Enterprises originate.

  • Website: cox.com is the primary portal for account management, support articles, and contact information.
  • Phone: Cox provides phone support. The specific number may vary by location, so check the website.
  • Online Chat: Cox offers online chat support through its website.
  • Retail Stores: Cox has retail locations in many areas where customers can get in-person assistance.
  • Social Media: Cox is active on social media platforms like Twitter (X) and Facebook, which can be used for customer support inquiries (though response times may vary).

• Cox Automotive (Autotrader, KBB, Dealer.com, Manheim): Customer support channels vary by brand:

  • Autotrader: Support is primarily online through Autotrader s website.
  • Kelley Blue Book: Information and support are generally available on the KBB website.
  • Dealer.com: Dealer.com provides support to its dealership clients directly.
  • Manheim: Manheim provides support to its dealer clients directly.

Important Considerations for Cox Communications Customer Care:

• Customer Service Reputation: Cox Communications, like many large internet and cable providers, often faces challenges with customer satisfaction. It s common to see mixed reviews. Some customers report positive experiences, while others express frustration with billing issues, technical support, or service reliability.
• Negotiation: When dealing with Cox Communications, it is often possible to negotiate pricing, especially when your initial promotional period expires or if you are considering switching to a competitor. Be prepared to do your research and know what other providers are offering in your area.
• Troubleshooting: Before contacting customer support, try basic troubleshooting steps like restarting your modem and router.

In summary, Cox Enterprises is a diverse and influential company. When dealing with any of its brands, especially Cox Communications, being informed and proactive can improve your experience.