Websites using Contactatonce

Okay, let s break down ContactAtOnce!, covering its overview, revenue (or estimates), alternatives, pricing, and customer care details.

What is ContactAtOnce!? (Overview)

ContactAtOnce! (now part of Dominion Dealer Solutions/Cox Automotive) is a messaging platform designed primarily for the automotive industry. It helps dealerships and other businesses connect with customers in real-time through various channels like:

• Website Chat: Engaging website visitors instantly.
• SMS Texting: Communicating via text messages.
• Facebook Messenger: Interacting with customers on Facebook.
• Other Messaging Apps: (Depending on the specific integration).

Key Features:

• Unified Inbox: Consolidates all messaging channels into a single view for agents.
• Lead Management: Capturing and tracking customer inquiries.
• Automated Responses: Pre-set answers to common questions.
• Routing and Assignment: Directing conversations to the appropriate team members.
• Reporting and Analytics: Tracking performance and identifying trends.
• CRM Integration: Connecting with customer relationship management systems.

Revenue (Estimates)

Unfortunately, precise revenue figures for ContactAtOnce! are not publicly available. Since it s part of Dominion Dealer Solutions and, ultimately, Cox Automotive, its financials are rolled into the larger company s reports. Estimating revenue is challenging without insider information.

Alternatives to ContactAtOnce!

Here s a list of alternative messaging platforms, with a focus on those relevant to the automotive or general business sectors:

• Podium: (Often used in automotive, retail, and other local businesses) - Focuses on messaging, reviews, and customer interaction.
• Birdeye: (Similar to Podium) - Emphasis on reviews, messaging, and reputation management.
• Gubagoo: (Specifically for automotive) - Provides a chat and digital retailing platform.
• DealerOn: (Automotive website and marketing platform with chat features).
• LivePerson: (Enterprise-level chat and AI-powered conversational platform).
• Intercom: (Broadly used for customer messaging, support, and engagement).
• Zendesk Suite: (Comprehensive customer service platform with messaging, ticketing, and knowledge base).
• Freshdesk Messaging: (Messaging-focused customer support solution).
• Tidio: (Easy-to-use chat solution for small to medium businesses)
• Zoho SalesIQ: (Part of the Zoho CRM suite, offers website chat and visitor tracking).
• Salesforce Service Cloud: (Enterprise-level customer service platform with omnichannel support).
• Drift: (Focuses on conversational marketing and sales).

When choosing an alternative, consider:

• Industry Focus: Does it cater to automotive or your specific business type?
• Integration: Does it integrate with your existing CRM, website, and other tools?
• Features: Does it offer the specific features you need (e.g., SMS, automated responses, routing)?
• Pricing: Is it affordable and scalable for your business?
• Ease of Use: Is it easy for your team to learn and use?
• Customer Support: What level of support is offered?

Pricing

ContactAtOnce! pricing is not publicly displayed and is usually provided on a quote basis. Prices vary depending on the features selected and the number of users/licenses. * Contact ContactAtOnce! directly, to get accurate pricing for your business. * Many of the alternative solutions have pricing details or plans available on their websites.

Customer Care Details

As ContactAtOnce! is part of Dominion Dealer Solutions, customer support is typically handled through Dominion.

• Contacting Support:
  • Dominion Dealer Solutions Website: Look for a Contact Us or Support section on the Dominion Dealer Solutions website.
  • Phone Support: Check the website for their support phone number.
  • Email Support: They likely have a support email address.
  • Account Manager: If you are an existing customer, reach out to your account manager.

When contacting support, be prepared to provide:

• Your account information.
• A clear description of the issue you re experiencing.
• Any relevant screenshots or error messages.
• The steps you ve already taken to try to resolve the problem.