Websites using Confirmit

Okay, let s break down Confirmit, covering its overview, revenue, alternatives, pricing, and customer care.

Confirmit Overview

• What is it? Confirmit (now part of Forsta) is a provider of software and services for Customer Experience (CX), Employee Experience (EX), and Market Research (MR). Their platform is designed to help organizations collect, analyze, and act on feedback across multiple channels and touchpoints. It aims to provide a unified view of the customer or employee journey.

• Key Features/Capabilities:

  • Survey Design & Distribution: Creating and deploying surveys across various channels (email, web, mobile, SMS, social media). Includes advanced question types, logic, and personalization.
  • Data Collection & Integration: Collecting feedback from multiple sources and integrating it with other business systems (CRM, ERP, etc.).
  • Text Analytics: Analyzing open-ended feedback to identify key themes and sentiments.
  • Reporting & Dashboards: Creating real-time dashboards and reports to visualize data and track KPIs.
  • Action Management: Routing issues and feedback to the appropriate teams for follow-up and resolution.
  • Role-Based Access & Permissions: Controlling who can access and modify data within the platform.
  • Analytics: Powerful reporting and analytics tools to transform feedback data into actionable insights.

• Target Audience: Large and mid-sized enterprises across various industries, including:

  • Financial Services
  • Retail
  • Healthcare
  • Technology
  • Manufacturing

• Acquisition: Confirmit was acquired by Forsta in 2021 and rebranded as Forsta

Revenue

• As a privately held company, it does not publicly disclose financial figures.

Alternatives

Here s a list of alternatives to Confirmit/Forsta, categorized for clarity:

• For Customer Experience (CX):

  • Qualtrics: A leading CX platform with a wide range of features.
  • Medallia: Another strong CX platform, known for its enterprise-grade capabilities.
  • SurveyMonkey CX (GetFeedback): More affordable and user-friendly option, especially for smaller businesses.
  • InMoment: Focuses on connecting customer experience data with business outcomes.
  • Zendesk: Strong for customer support focused CX.

• For Employee Experience (EX):

  • Qualtrics EmployeeXM: A comprehensive employee experience platform.
  • Workday Peakon Employee Voice: Integrated with Workday s HCM system.
  • Culture Amp: Focuses on employee engagement and performance.
  • Glint (LinkedIn): Part of the LinkedIn ecosystem, offering insights into employee engagement.

• For Market Research:

  • Qualtrics: Used in all of the above
  • Alchemer (SurveyGizmo): Offers robust survey creation and analytics features.

Pricing

• Confirmit/Forsta uses a custom pricing model. This means pricing is not publicly available and is tailored to each customer s specific needs and usage. Key factors that influence pricing:

  • Number of users
  • Number of surveys
  • Number of responses
  • Features required
  • Level of support needed
  • Contract length

• How to get pricing: You ll need to contact Forsta directly for a quote. Be prepared to discuss your requirements in detail.

Customer Care Details

• Support Channels:

  • Dedicated Support Teams: Forsta provides dedicated support teams to assist customers with technical issues, product questions, and best practices.
  • Online Knowledge Base: A comprehensive online knowledge base with articles, tutorials, and FAQs.
  • Training Programs: Forsta offers training programs to help users get the most out of the platform.
  • Account Management: Dedicated account managers to provide ongoing support and guidance.
  • Community Forums: Forums where users can connect with each other and share best practices.

• Service Level Agreements (SLAs): Forsta typically offers SLAs that guarantee a certain level of uptime and responsiveness for its platform.

• Contacting Support: When you become a customer, you ll be provided with specific contact information for your support team. Generally, you can reach support through:

  • Email
  • Phone
  • Online Support Portal

Key Considerations when Evaluating Confirmit/Forsta (and alternatives):

• Your specific needs: What are your primary use cases (CX, EX, MR, or a combination)? What features are most important to you?
• Scalability: Can the platform scale to meet your needs as your organization grows?
• Integration: Does the platform integrate with your existing business systems?
• User-friendliness: How easy is the platform to use for both administrators and end-users?
• Reporting and Analytics: Does the platform provide the reporting and analytics capabilities you need?
• Cost: Is the platform within your budget? Get detailed quotes from multiple vendors to compare pricing.

I hope this comprehensive overview is helpful! Let me know if you have any more questions.