Websites using Clockwisemd

Okay, let s break down ClockwiseMD, covering its overview, revenue (where available), alternatives, pricing, and customer care.

Overview of ClockwiseMD

ClockwiseMD is a patient engagement and queue management platform designed to improve the patient experience and operational efficiency of healthcare practices, particularly urgent care centers, emergency rooms, and primary care offices. It aims to streamline the check-in process, reduce wait times, and improve communication between staff and patients.

Key Features and Functionality:

• Online Check-In/Pre-Registration: Allows patients to complete registration forms and insurance information online before their visit.
• Digital Waiting Room: Manages patient flow and provides patients with real-time updates on wait times and their position in the queue.
• Mobile Notifications: Sends patients text or email updates regarding their appointment status, wait times, and other relevant information.
• Virtual Queuing: Enables patients to wait remotely (e.g., at home or in their car) instead of sitting in a crowded waiting room.
• Patient Kiosk: Self-service kiosks for on-site check-in and registration.
• Reporting and Analytics: Provides data on patient volume, wait times, and other key metrics to help practices optimize their operations.
• Integration: Integrates with various EHR (Electronic Health Record) systems.
• Two-Way texting: Enables communication between the staff and patients.
• Appointment scheduling: Allows patients to schedule appointments online or through the app.

Revenue Information

• Privately Held: ClockwiseMD is a privately held company. As such, specific revenue figures are not publicly available.
• Growth Indicators: Based on its market presence, customer base, and partnerships, it s likely a growing company within the healthcare technology sector. You might find general market reports on patient engagement platforms that give a sense of overall industry growth, but specific ClockwiseMD revenue remains confidential.

Alternatives to ClockwiseMD

Several other patient engagement and queue management platforms are available. Here s a list of prominent alternatives:

• Luma Health: A more comprehensive patient engagement platform, often used for appointment reminders, patient surveys, and communication.
• Phreesia: Focuses on patient intake and payment processing, with features for collecting patient information, insurance verification, and point-of-service payments.
• Solutionreach: Designed for patient relationship management, including appointment reminders, marketing automation, and online reviews.
• Experity (formerly DocuTAP): A popular EHR and practice management system specifically for urgent care, which includes patient engagement features.
• Waitwhile: A general waitlist management and scheduling platform that can be adapted for healthcare use. More flexible and affordable than ClockwiseMD, but less focused on the specific needs of healthcare.
• Qmatic: Focuses on queue management and customer experience solutions, and offers more robust solutions that can be adapted to healthcare businesses.
• NextME: Patient queue app built for retail businesses, but its easy-to-use interface makes it adaptable to any industry.

When choosing an alternative, consider:

• Your specific needs: Do you need a basic queue management system, or a more comprehensive patient engagement platform?
• Your budget: Pricing varies significantly between vendors.
• Integration with your existing systems: Make sure the platform integrates with your EHR and other software.
• Ease of use: The platform should be easy for both staff and patients to use.
• Customer support: Choose a vendor that offers reliable customer support.

Pricing

ClockwiseMD uses custom pricing based on specific needs. You ll need to contact them directly for a quote. Several factors influence pricing, including:

• Number of locations: Pricing typically scales based on the number of clinics or facilities using the platform.
• Patient volume: Some vendors charge based on the number of patients processed through the system.
• Features required: The more features you need, the higher the price.
• Contract length: Longer-term contracts may offer discounts.
• Implementation and training: Some vendors charge separately for implementation and training services.

How to get a price quote from ClockwiseMD:

1. Visit the ClockwiseMD website.
2. Look for a Contact Us, Request a Demo, or Get a Quote button or form.
3. Provide information about your practice (number of locations, patient volume, etc.).
4. A ClockwiseMD representative will contact you to discuss your needs and provide a customized quote.

Customer Care Details

ClockwiseMD offers customer support through various channels:

• Website: The ClockwiseMD website (clockwisemd.com) is the primary source of information.
• Contact Form/Email: You can typically find a contact form or email address on their website for general inquiries or support requests.
• Phone Support: They should have a phone number for direct customer service. Look for it on their website.
• Knowledge Base/Help Center: Many software companies maintain an online knowledge base or help center with articles, FAQs, and troubleshooting guides.
• Training: ClockwiseMD likely provides training materials or sessions to help users learn how to use the platform effectively.
• Dedicated Account Manager: Depending on the size of your organization and the pricing plan you choose, you might be assigned a dedicated account manager to provide personalized support.

How to assess ClockwiseMD s Customer Care (before committing):

• Check Reviews: Look for online reviews of ClockwiseMD on sites like Capterra, G2, or TrustRadius. Pay attention to comments about customer support.
• Ask for References: Ask ClockwiseMD for customer references (other healthcare practices using their platform). Contact the references and ask about their experience with support.
• Inquire About SLAs: Ask about their Service Level Agreements (SLAs) for support response times and issue resolution.
• Trial Period: If possible, take advantage of any free trial period to test the platform and assess the responsiveness of their support team.

In summary, ClockwiseMD offers a valuable solution for healthcare practices seeking to improve patient flow and engagement. Remember to carefully evaluate your specific needs, compare alternatives, and assess the quality of customer support before making a decision. Good luck!