Websites using Clock-software

Okay, let s break down Clock Software, covering its overview, revenue (as best as can be determined publicly), alternatives, pricing, and customer care details.

Overview of Clock Software

• What it is: Clock Software is a comprehensive hospitality management software suite primarily targeted towards hotels, hostels, serviced apartments, vacation rentals, and similar accommodation providers. It s designed to streamline operations, improve guest experience, and boost revenue.

• Key Features:

  • Property Management System (PMS): Core functionality for managing reservations, guest profiles, room availability, check-in/check-out, housekeeping, and reporting.
  • Online Booking Engine: Allows direct bookings from your website, reducing reliance on OTAs (Online Travel Agencies) and saving on commission fees.
  • Channel Manager: Synchronizes rates and availability across multiple booking channels (Booking.com, Expedia, Airbnb, etc.) to prevent overbooking and maximize occupancy.
  • Point of Sale (POS): Manages sales and transactions at restaurants, bars, or other outlets within the property.
  • CRM (Customer Relationship Management): Helps build guest profiles, track preferences, and personalize communication for improved guest loyalty.
  • Event Management: Manage events, conferences, and meeting room bookings.
  • Reporting and Analytics: Provides insights into occupancy rates, revenue, guest demographics, and other key performance indicators (KPIs).
  • Guest Portal/App: Allows guests to manage their reservations, check-in/check-out online, make requests, and access information about the property.

• Target Audience: Independent hotels, hotel groups, hostels, serviced apartments, vacation rentals, campsites, and other types of accommodation providers. They cater to properties of various sizes, from small B&Bs to larger hotels.

Revenue

• Private Company: Clock Software is a privately held company. Therefore, their exact revenue figures are not publicly available.
• Estimates: It s difficult to provide accurate estimates. Revenue would depend on the number of customers, the size of the properties they serve, and the specific modules/services they subscribe to.
• Indicators: Factors suggesting stability and reasonable revenue:
  • Long-standing presence in the market (founded in 1999).
  • A broad feature set that covers most aspects of hotel management.
  • Positive reviews and testimonials from customers.
  • A global customer base.

Alternatives to Clock Software

The hospitality software market is competitive. Here are some popular alternatives to Clock Software, categorized for clarity:

• Comprehensive PMS/Hotel Management Systems (Similar Scope):

  • Cloudbeds: Popular for its user-friendliness and focus on independent hotels and hostels.
  • Mews: Modern, cloud-based PMS known for its open API and flexibility.
  • Protel: A well-established PMS, suitable for larger hotels and hotel chains.
  • Opera PMS (by Oracle Hospitality): An enterprise-level PMS widely used by large hotel groups.
  • roomMaster: A traditional PMS, but with updated features, can be used for small to medium hotels.
  • Guestline: A UK-based PMS with a strong presence in Europe.

• PMS Focused on Vacation Rentals:

  • Hostfully: Specializes in vacation rental management and guest experience.
  • Lodgify: Offers website building tools, channel management, and PMS features for vacation rentals.
  • Smoobu: Vacation rental software with channel management and automation features.

• Channel Managers (If Primarily Focused on Distribution):

  • SiteMinder: A leading channel manager with a wide range of integrations.
  • RateGain: Offers channel management, rate intelligence, and other revenue management tools.
  • D-EDGE: Another comprehensive channel management and distribution platform.

• Point of Sale (POS) Systems (If Primarily Focused on F&B/Retail):

  • Lightspeed POS: Cloud-based POS suitable for restaurants, bars, and retail outlets within hotels.
  • Square POS: Popular for its ease of use and affordability, suitable for smaller operations.
  • Toast POS: Specifically designed for restaurants, with features for online ordering and delivery.

When choosing an alternative, carefully consider: * Your specific needs: What are the most critical features for your property? * Your budget: How much are you willing to spend on software? * The size and type of your property: Does the software cater to your specific needs? * Ease of use: Is the software intuitive and easy to learn? * Integration capabilities: Does the software integrate with other systems you use? * Customer support: Is the vendor responsive and helpful?

Pricing

• Not Publicly Listed: Clock Software, like many hospitality software vendors, does not publicly display its pricing. You will need to contact them directly for a customized quote.

• Factors Influencing Price: The cost will depend on:

  • Number of Rooms/Units: Pricing is often based on the size of your property.
  • Modules Selected: The more modules you need (PMS, channel manager, booking engine, etc.), the higher the price.
  • Subscription Model: They likely offer a subscription-based model (monthly or annual fees).
  • Support Level: Higher levels of support may come at an additional cost.
  • Implementation Fees: There may be one-time setup or implementation fees.

• Requesting a Quote: To get an accurate price, you should:

  1. Visit the Clock Software website.
  2. Fill out a contact form or request a demo.
  3. Clearly state your property size (number of rooms/units) and the specific modules you are interested in.

Customer Care Details

• Website: The Clock Software website (clock-software.com) is the primary resource for information.

• Contact Methods:

  • Contact Form: Use the contact form on their website to submit inquiries.
  • Email: They likely have a general inquiry email address (check the contact page).
  • Phone: Look for a phone number on their website. They often have different numbers for sales and support.
  • Social Media: Check their presence on LinkedIn, Facebook, or other relevant social media platforms.

• Support Resources:

  • Knowledge Base/Help Center: Many software companies provide online documentation, FAQs, and tutorials to help users troubleshoot issues. Check their website for these resources.
  • Training: Clock Software may offer training sessions (online or in-person) to help users get started with the software.

• Service Level Agreements (SLAs): For larger clients, Clock Software may offer SLAs that guarantee a certain level of uptime and response time for support requests.

• Customer Reviews:

  • Third-Party Review Sites: Check sites like Capterra, G2, and TrustRadius for customer reviews and ratings of Clock Software. Pay attention to comments about the quality of their customer support.

Key Questions to Ask When Evaluating Clock Software (and any alternative):

• What are the implementation costs and timeline?
• What type of training and support is included?
• What are the integration options with other systems I use (e.g., accounting software, payment gateways)?
• What are the data security measures in place?
• What is the process for requesting new features or reporting bugs?
• Can I see a demo of the software?
• Can I speak with current customers?
• What is the cancellation policy?

By thoroughly researching Clock Software and its alternatives, and by asking the right questions, you can make an informed decision about which hospitality management software is the best fit for your property.