Websites using ClickTale

Okay, let s break down ClickTale, covering its overview, revenue (as best as can be estimated), alternatives, pricing information (where available), and customer care.

Overview of ClickTale

ClickTale (now part of Contentsquare) was a digital experience analytics platform focused on understanding user behavior on websites and mobile apps. It provided tools and insights to help businesses optimize their online experiences, improve conversion rates, and reduce friction in the customer journey.

Key Features (typical of ClickTale before acquisition):

• Session Recordings: The core feature. Captures individual user sessions, allowing you to see exactly how people interact with your website, including mouse movements, clicks, scrolling, and form interactions.
• Heatmaps: Visual representation of user engagement on specific pages. Different types included:
  • Click Heatmaps: Show where users click most frequently.
  • Move Heatmaps: Show where users move their mouse.
  • Scroll Heatmaps: Show how far down the page users scroll.
• Conversion Funnels: Track users through specific paths (e.g., from landing page to checkout) to identify drop-off points.
• Form Analytics: Analyze user behavior within forms to identify fields causing hesitation or abandonment.
• Real-time Analytics: Provided access to real-time data about website traffic, user behavior, and other key metrics.
• Segmentation: Allowed businesses to segment users based on demographics, behavior, technology, and other factors.
• Integrations: Integrated with various analytics platforms, marketing automation systems, and CRM solutions.
• Customer Experience Metrics: Offered metrics such as rage clicks, error clicks, and dead clicks to identify usability issues.

Revenue (Estimations - Difficult to Confirm Post-Acquisition)

• Historically: ClickTale, as a private company before its acquisition, didn t publicly release revenue figures. Industry estimates suggested that it was a significant player in the experience analytics space, likely generating tens of millions of dollars in annual revenue. Since being acquired by Contentsquare, separate revenue figures for the ClickTale product are no longer readily available. Contentsquare as a whole is a much larger company.

Alternatives to ClickTale (Now Consider Contentsquare or Competing Products)

Because ClickTale is now part of Contentsquare, you should evaluate Contentsquare itself and other alternatives if you re looking for similar functionality. Here are some popular alternatives:

• Contentsquare: This is the most direct replacement, as it acquired ClickTale. Contentsquare is a comprehensive digital experience analytics platform. Contentsquare offers similar features to ClickTale, but on a larger and more comprehensive scale. Contentsquare also offers features like AI-powered insights and journey analysis.
• Hotjar: A very popular alternative, known for its ease of use and more affordable pricing (especially for smaller businesses). Features include heatmaps, session recordings, surveys, and feedback polls.
• FullStory: Powerful session replay and analytics platform that focuses on capturing and analyzing every user interaction. Excellent for troubleshooting and understanding complex user journeys.
• Smartlook: Session recording and analytics platform specifically designed for mobile apps and websites. Offers features like event tracking, funnels, and crash reports.
• Mouseflow: Another strong contender with session recording, heatmaps, form analytics, and funnel tracking.
• Crazy Egg: Primarily known for its heatmap technology.

Pricing

• ClickTale Pricing (Historically): Before the acquisition, ClickTale pricing was generally enterprise-level and based on factors such as website traffic, number of users, and the specific features required. It typically involved custom quotes.
• Contentsquare Pricing: Contentsquare s pricing is also typically enterprise-level and based on website traffic and the specific modules you need. You ll need to contact their sales team for a custom quote.
• Alternatives Pricing: Hotjar, FullStory, Smartlook, Mouseflow, and Crazy Egg all offer a range of plans, including free plans (with limitations) and paid plans that scale based on your website traffic and feature requirements. These alternatives are often more accessible for small to medium-sized businesses. Be sure to compare the specific features needed to make the right decision.

Customer Care Details

• Contentsquare Customer Care:

  • Website: Visit the Contentsquare website (www.contentsquare.com) for support resources, documentation, and contact information.
  • Support Portal: Contentsquare has a dedicated support portal for customers to submit tickets, access knowledge base articles, and find answers to common questions.
  • Account Managers: Enterprise-level clients usually have dedicated account managers who provide personalized support and guidance.
  • Training and Onboarding: Contentsquare provides training and onboarding resources to help users get the most out of the platform.

• Historical ClickTale Customers: If you were a ClickTale customer, your support should now be handled through Contentsquare s channels. Contact Contentsquare support directly to ensure a smooth transition.

Key Considerations When Choosing a Platform:

• Website Traffic: Pricing often scales with website traffic.
• Features Needed: Determine which features are essential for your needs (session recording, heatmaps, funnel analysis, etc.).
• Ease of Use: Consider the platform s user interface and learning curve.
• Integration: Ensure the platform integrates with your existing analytics and marketing tools.
• Budget: Compare the pricing plans of different platforms to find one that fits your budget.
• GDPR and Privacy Compliance: Ensure the platform complies with GDPR and other privacy regulations.

In summary, ClickTale was a valuable tool in the digital experience analytics space, and its technology is now part of Contentsquare. If you re looking for a similar solution, start by evaluating Contentsquare and then compare it to alternatives like Hotjar, FullStory, and others based on your specific needs and budget. Be sure to contact the vendors directly for the most up-to-date pricing and support information.