Websites using Civicplus

Okay, let s break down CivicPlus, covering its overview, revenue, alternatives, pricing, and customer care.

CivicPlus Overview

CivicPlus is a technology company that specializes in providing software solutions for local governments. Their core offering is a suite of cloud-based products designed to help municipalities, counties, and other public sector organizations better engage with their citizens, manage their operations, and improve their efficiency.

Here s a breakdown of their key areas:

• Citizen Engagement: This includes tools like website platforms (CMS), mobile apps, online portals, emergency notifications, and social media management.
• Operational Efficiency: This involves solutions for agenda and meeting management, permitting and licensing, code enforcement, recreation management, and facility booking.
• Internal Management: This covers HR & employee self-service, internal communication tools, and other resources for government staff.

Key Features & Benefits:

• All-in-One Platform: A major selling point is the integrated nature of their various modules, reducing the need for disparate systems.
• Designed for Government: The software is specifically built for the needs of public sector organizations, often incorporating compliance and accessibility requirements.
• Scalability: CivicPlus caters to a range of government sizes, from small towns to large metropolitan areas.
• Cloud-Based: Their platform is hosted in the cloud, reducing the IT burden for their clients and ensuring accessibility from various locations.
• Citizen Self-Service: Many of their tools are designed to empower citizens to access information and services online, reducing staff workload.

Revenue

CivicPlus is a privately held company, and specific revenue figures are not publicly available. However, it s a well-established player in the government technology space and is believed to be a significant revenue generator in the industry. They likely generate revenue through:

• Subscription Fees: Their primary revenue stream is recurring subscription fees from their SaaS (Software as a Service) offerings. These fees are typically based on the modules used, the size of the government, and the level of support required.
• Implementation Services: They often charge for initial implementation and setup of their software, including training and data migration.
• Customization and Professional Services: Additional fees may be generated from custom development, data migration, and other tailored services.

Alternatives to CivicPlus

The government technology market is competitive, and several alternatives exist, depending on specific needs. Here are some prominent players:

• Granicus: A major competitor offering a broad suite of citizen engagement, communication, and agenda management solutions.
• SeeClickFix: Focuses primarily on 311 and citizen request management, often integrates with other platforms.
• OpenGov: Specializes in financial management and budgeting software for governments.
• Accela: Offers a comprehensive suite for permitting, licensing, and code enforcement.
• GovPilot: Another popular platform offering a wide range of government management tools, including permitting, licensing, and code enforcement.
• CivicEngage (formerly Vision Internet): Another common provider of government websites and digital engagement tools.
• Tyler Technologies: Provides enterprise resource planning (ERP) and other solutions for governments.
• Microsoft Dynamics 365: While not exclusively for governments, can be customized for specific needs and is often an option for larger entities.

Choosing an Alternative: The best alternative depends on a government s specific needs, budget, and technical expertise. Some factors to consider when making a choice:

• Specific Functionality: What specific needs (e.g., permitting, citizen engagement, financial management) are most important?
• Integration: Does the platform integrate with existing systems?
• Scalability: Will it meet the needs of the government as it grows?
• Ease of Use: Is the platform user-friendly for both government staff and citizens?
• Cost: How does the pricing compare to other options?

Pricing

CivicPlus s pricing is not transparent and is customized based on individual government needs. Factors that influence pricing include:

• Number of Modules: The more modules a government uses, the higher the cost.
• Population Size: Larger populations usually mean higher pricing.
• Support Level: Premium support services often come at an additional cost.
• Customization Requirements: Extensive customization may incur extra charges.

Generally, their pricing model is based on an annual or multi-year subscription. Governments should expect to budget for:

• Initial Implementation Costs: Setup fees and professional service hours.
• Annual Subscription Fees: Ongoing costs for access to the software and support.
• Potential Add-on Costs: Customization, data migration, or additional training may add to the budget.

It s crucial to get a customized quote directly from CivicPlus based on specific requirements.

Customer Care Details

CivicPlus offers various levels of customer support, typically included within their subscription plans. Details vary but often include:

• Support Portals/Knowledge Bases: Online resources with documentation, tutorials, and FAQs.
• Phone Support: Access to phone support during designated hours.
• Email Support: Ability to submit support requests via email.
• Ticket System: A ticketing system to track support requests and their resolution.
• Training Resources: Often offer onboarding, training sessions, and webinars for staff.
• Dedicated Support Manager: May be available for larger clients to handle support and account management.

Level of Support: The level of support often depends on the subscription tier. Higher-tier plans often come with faster response times and more proactive support.

Customer Reviews: Online reviews of CivicPlus support vary. Some users praise their responsiveness, while others cite instances of slow response times or difficulty resolving complex issues.

Key Takeaways

• CivicPlus is a significant player in the government technology sector. They offer a comprehensive suite of cloud-based tools to help local governments better serve their citizens.
• Their pricing is customized and requires getting a direct quote.
• Multiple alternatives exist, so governments should evaluate their specific needs before choosing a platform.
• Customer support is typically included, but the level of service may vary.

When considering CivicPlus, it is highly recommended that governments carefully evaluate their specific requirements, obtain detailed pricing quotes, and research customer reviews to ensure a good fit. It s also a wise idea to test a trial or demo if possible before committing to a long-term agreement.