Websites using Chatbro

Okay, let s break down Chatbro, covering its overview, revenue (if available), alternatives, pricing, and customer care.

Overview of Chatbro

Chatbro is a live chat software designed for websites, aiming to improve customer engagement and sales by enabling real-time communication between website visitors and businesses. It s known for its ease of installation, customizable features, and multilingual support.

• Key Features:

  • Real-time Chat: Allows immediate communication with website visitors.
  • Customization: Offers options to brand the chat widget to match your website s design.
  • Multilingual Support: Enables communication in multiple languages.
  • Mobile Apps: Often includes mobile apps for agents to manage chats on the go.
  • Integrations: Can integrate with other platforms (e.g., CRM, analytics).
  • Proactive Chat: Allows triggering chat windows based on visitor behavior.
  • Analytics: Provides data on chat volume, agent performance, and customer satisfaction.
  • Offline Forms: Captures visitor information when agents are unavailable.
  • Canned Responses: Allows pre-written answers to common questions for faster responses.
  • File Sharing: The ability to share documents and images.
  • Chat History: Provides the ability to review past conversations for context.

• Target Audience: Small to medium-sized businesses (SMBs) looking for an affordable and easy-to-use live chat solution. Also suitable for larger organizations.

Revenue Information

• It s very difficult to get precise, confirmed revenue figures for private companies like Chatbro. These types of figures are usually not made public.

Alternatives to Chatbro

Here are several popular alternatives to Chatbro, categorized by their strengths:

• Larger, More Feature-Rich Platforms:
  • Zendesk Chat (formerly Zopim): A very popular and robust solution. Offers advanced features, integrations, and scalability.
  • Intercom: Focuses on customer messaging throughout the entire customer lifecycle. More than just live chat; it offers marketing automation and customer support features.
  • LiveChat: A well-established platform with a wide range of features, integrations, and a strong focus on customer support.
  • HubSpot Live Chat: Integrated with HubSpot s CRM, it offers a seamless experience for businesses using HubSpot s marketing and sales tools.
• Simpler, More Affordable Options:
  • Tawk.to: A completely free live chat solution with a surprising number of features. The catch is that they offer paid add-ons (e.g., removing their branding).
  • Crisp: Offers a clean interface and a focus on collaboration. Has a free plan and affordable paid plans.
  • Olark: Easy to use and known for its simplicity.
  • Pure Chat: Focuses on ease of use and affordability.
  • Smartsupp: Combines live chat with video recordings of website visitors.
• AI-Powered Chatbots
  • Landbot: No code chatbot platform for conversational experiences.
  • Chatfuel: No-code platform for building chatbots on Facebook, Instagram, and Websites.

When choosing an alternative, consider your specific needs, budget, and the size of your business. Factors like the number of agents, the required features, and the level of integration with other tools will all influence your decision.

Pricing

Pricing for Chatbro varies, and it s important to check their official website for the most up-to-date information. However, here s a general idea of what to expect:

• Free Plan: Chatbro may offer a free plan with limited features. This is often suitable for very small websites with low chat volume.
• Paid Plans: Paid plans are usually tiered, with increasing features and agent limits as you move to higher tiers. Pricing is often based on:
  • Number of Agents: The more agents you need, the more expensive the plan.
  • Features: Advanced features like proactive chat, integrations, and analytics may only be available on higher-tier plans.
  • Chat Volume: Some plans may have limits on the number of chats per month.
  • Branding: Free plans often include Chatbro branding, while paid plans allow you to remove it.
• Trial Period: Many live chat platforms offer a free trial period (e.g., 14 days) so you can test the software before committing to a paid plan.

Always verify pricing details directly on the Chatbro website.

Customer Care Details

• Website: The official Chatbro website is the primary source of information.
• Knowledge Base/Help Center: Check if they have a knowledge base or help center with articles, FAQs, and troubleshooting guides.
• Email Support: Most live chat providers offer email support.
• Live Chat (on their website): Ironically, many live chat companies offer live chat support on their own website. Check the Chatbro website for a chat widget.
• Phone Support: Phone support is less common, especially for smaller or more affordable solutions. Check their website to see if they offer phone support.
• Community Forums: Some platforms have community forums where users can ask questions and share tips.

Key Considerations When Choosing Live Chat Software:

• Your Specific Needs: What features are most important to you? (e.g., integrations, analytics, mobile apps, proactive chat).
• Your Budget: How much are you willing to spend per month?
• Ease of Use: Is the software easy to install, configure, and use for both your agents and your customers?
• Scalability: Can the software scale as your business grows?
• Integrations: Does it integrate with your existing CRM, marketing automation tools, and other platforms?
• Customer Support: Is the vendor responsive and helpful when you need assistance?

I hope this comprehensive overview is helpful! Good luck in your search for the right live chat solution for your business.