Websites using Chatango

Okay, let s break down Chatango, covering its overview, revenue (though specifics are scarce), alternatives, pricing, and customer care.

Chatango Overview

Chatango is a platform that provides a live chat service, primarily designed for embedding into websites or blogs. It s known for its:

• Simplicity: Chatango is relatively easy to set up and use.
• Customization: Users can customize the look of their chat boxes to match their website s design.
• Community Focus: It s geared towards building communities around websites and online presences.
• Wide Range of Uses: Used by website owners, bloggers, online communities, and for various online events.
• Integration: It s designed for embedding into websites, not a standalone platform.

Key Features:

• Live Chat: Real-time text communication between users.
• Multiple Rooms: Create separate chat rooms within the same Chatango account.
• Moderation Tools: Options for banning or muting users.
• Customization Options: Change colors, sizes, fonts, and styles to match your site.
• User Profiles: Simple user profiles for basic identification.
• Mobile-Friendly: While not a dedicated app, Chatango works on mobile browsers.
• Direct Messaging: Option for private chats between users.

Revenue

Chatango s revenue model is not very transparent. Here s what s generally understood:

• Freemium Model: Chatango offers a free version with basic features and a paid option with more advanced functionality and fewer restrictions.
• Subscription-Based: The primary revenue comes from subscriptions to their premium service (called the Plus version).
• No Public Revenue Figures: Chatango is a private company, and they do not publicly disclose revenue information.
• Possible Advertising: While not a primary focus, Chatango might generate a small amount of revenue from ads on its free service, though this is less prominent than other chat platforms

Pricing

Chatango offers a freemium pricing model:

• Free: The free version is available to all users but has limitations like reduced storage for images, bandwidth limits, branding on chat boxes, and more limited moderation tools.
• Plus Subscription: The paid Plus version removes the limitations of the free version. It offers:
  • Unlimited storage
  • No branding
  • More control over settings
  • Access to more advanced tools
  • Priority support

Note: Pricing is generally very affordable, and can be paid on a monthly or annual basis. However, their pricing plans are not always readily available and may have recently changed.

Alternatives to Chatango

Here are some alternatives, each with its own pros and cons:

• Discord:
  • Pros: Extremely popular, versatile for text and voice chat, strong community features, server-based model.
  • Cons: Not designed for embedding, requires users to have a Discord account.
• Tawk.to:
  • Pros: Free live chat for websites, good customer support features, ticketing system integration.
  • Cons: More focused on customer support than general community chats.
• LiveChat:
  • Pros: Powerful chat platform with extensive features, excellent for businesses.
  • Cons: More expensive, not as focused on community features.
• Olark:
  • Pros: Good for website support, easy to use, integrates with many platforms.
  • Cons: Not as robust for community building, can be more costly.
• Comment Sections (Disqus, Facebook Comments, etc.):
  • Pros: Already integrated into many websites, familiar to users.
  • Cons: Not always real-time, more structured than live chat, can get bogged down in replies.
• Custom Solutions:
  • Pros: Highly tailored to your exact needs.
  • Cons: Requires development work, can be complex and costly.

Choosing an alternative depends on your needs:

• Community-focused, embedded chat: Chatango (if you like it), or maybe a simpler self-hosted option.
• Customer support: Tawk.to, LiveChat, Olark are good options.
• Robust community platform: Discord
• Familiar Commenting system Disqus, Facebook Comments.

Customer Care Details

Chatango s customer care is not generally a highlight. Here s what s typical:

• Limited Support: Support is often described as basic and slow.
• Email/Contact Form: The primary method of getting support is through a contact form on their website or email.
• No Phone Support: There is no phone support available.
• Community Forums/Help Docs: They have some help documentation and community forums that may have answers to common questions. However, these might not be as readily accessible or consistently updated.
• Plus Subscribers: Plus subscribers are generally given priority in customer support requests.

Summary

• Chatango: Is a simple, embeddable chat service, ideal for website community building.
• Revenue: Comes mainly from subscription-based Plus versions. Actual figures are not disclosed.
• Pricing: A free plan with limitations and a paid Plus plan with additional features.
• Alternatives: Options vary depending on needs, including Discord, Tawk.to, LiveChat, and custom solutions.
• Customer Care: Basic, primarily through email/contact form, may be slow, with Plus subscribers given priority.

Is Chatango Right for You?

• If you need a simple, relatively inexpensive embedded live chat for a website or blog, Chatango can be suitable, as long as you understand its limitations regarding support.
• If you need robust customer support features, strong moderation capabilities, or a standalone community platform, it s better to consider alternatives like Discord, Tawk.to, or others.

Remember to thoroughly investigate the platform and the alternatives that best match your unique requirements. Let me know if you have any more questions!