Websites using Cendyn

Okay, let s break down Cendyn, covering its overview, revenue, alternatives, pricing, and customer care.

Overview of Cendyn

Cendyn is a software and services company focused on the hospitality industry. They provide a suite of cloud-based solutions designed to help hotels and resorts enhance guest relationships, drive revenue, and improve operational efficiency.

• Core Focus: Customer Relationship Management (CRM) for hotels, marketing automation, sales force automation, data management, and revenue management solutions. Essentially, they aim to help hotels personalize guest experiences, target marketing efforts, and optimize pricing strategies.
• Target Audience: Hotels and resorts of all sizes, including independent properties, boutique hotels, and large hotel chains.
• Key Products/Services:
  • eCRM (Electronic Customer Relationship Management): Centralized guest profiles, personalized communication, and segmentation.
  • Marketing Automation: Email marketing, targeted promotions, and campaign management.
  • Sales Force Automation: Tools for sales teams to manage leads, track opportunities, and close deals (especially for group sales and events).
  • Data Management Platform (DMP): Centralized platform to clean, manage, and enrich guest data, improving personalization efforts.
  • Revenue Management: Dynamic pricing tools and strategies to optimize room rates based on demand and other factors.
  • Business Intelligence and Analytics: Reporting and dashboards to track performance and identify trends.
  • Digital Marketing: SEO, PPC, Social Media Marketing, Website Design

Revenue

• Cendyn is a privately held company, so exact revenue figures are not publicly available. However, industry estimates suggest they are a significant player in the hospitality technology market.

Alternatives to Cendyn

The hospitality technology market is competitive, with several companies offering similar solutions. Here are some key alternatives to Cendyn:

• Salesforce (Hospitality Cloud): A broad CRM platform with features tailored for the hospitality industry, offering comprehensive sales, service, and marketing capabilities. Strong for enterprise-level hotels.
• Amadeus: Offers a wide range of solutions, including property management systems (PMS), central reservation systems (CRS), and revenue management systems. They acquired TravelClick in 2018.
• Oracle Hospitality (Opera): Another major player with a comprehensive suite of products, including PMS, point-of-sale (POS) systems, and CRM.
• Revinate: Focused on CRM and marketing automation for hotels. Known for its robust email marketing capabilities and guest feedback management tools.
• Infor: Provides ERP and hospitality management software, including revenue management and CRM.
• Guestline: Another competitor, specializing in PMS, channel management, and hospitality CRM.
• SHR: (Sojern Hospitality Revenue) provides a suite of solutions aimed at helping hotels attract and convert guests, including distribution, CRM, and marketing tools.
• Apaleo: Next-generation PMS with open APIs, allowing for easy integration with other hospitality technologies.
• Cloudbeds: PMS for independent hotels, hostels, and vacation rentals.

Factors to Consider When Choosing an Alternative:

• Size and Type of Hotel: Some solutions are better suited for large chains, while others are designed for smaller, independent properties.
• Specific Needs: Do you primarily need CRM, marketing automation, revenue management, or a combination of these?
• Integration Capabilities: How well does the solution integrate with your existing systems (PMS, POS, etc.)?
• Budget: Pricing models vary significantly.
• Ease of Use: How easy is the software to learn and use?
• Customer Support: What level of support is provided?

Pricing

• Cendyn s pricing is typically customized based on the specific modules selected, the size of the hotel (number of rooms), the volume of data, and the level of service required. They don t generally publish a fixed price list.
• You ll need to contact Cendyn directly for a quote and demonstration to understand the cost.
• Pricing Models: Commonly used pricing models include:
  • Subscription-based: A recurring fee (monthly or annually) for access to the software and services.
  • Per-room: A fee based on the number of rooms at the hotel.
  • Transaction-based: A fee based on the number of transactions (e.g., emails sent, bookings processed).

Customer Care/Support

• Cendyn typically provides customer support through various channels, including:
  • Online Support Portal/Knowledge Base: A self-service resource with articles, tutorials, and FAQs.
  • Email Support: Submitting support requests via email.
  • Phone Support: Contacting a support representative by phone.
  • Dedicated Account Managers: For larger clients, Cendyn may assign dedicated account managers to provide personalized support and guidance.
  • Implementation and Training: Cendyn offers implementation services to help hotels set up and configure the software, as well as training programs to ensure users understand how to use the system effectively.
• Service Level Agreements (SLAs): Cendyn may offer SLAs that guarantee a certain level of uptime and response time for support requests.

How to Find More Information and Contact Cendyn:

• Cendyn Website: The best place to start is their official website. You can find information about their products, services, and contact details.
• Request a Demo: Most hospitality software companies offer free demos. This is a great way to see the software in action and ask specific questions.
• Read Reviews: Look for reviews on sites like G2, Capterra, and TrustRadius to get insights from other hotels that have used Cendyn s solutions.
• Contact Sales: Reach out to their sales team directly to discuss your specific needs and get a custom quote.

In conclusion, Cendyn is a major player in hospitality technology, providing a suite of tools to help hotels improve guest experiences and drive revenue. However, it s crucial to compare them with alternatives and consider your specific needs before making a decision. Contacting Cendyn directly for a demo and pricing is the best way to get accurate information.