Websites using Canny

Okay, let s break down Canny, covering its overview, revenue, alternatives, pricing, and customer care details.

Canny Overview

Canny is a user feedback management platform designed to help product teams collect, organize, and prioritize feedback to inform their product development decisions. It s built to streamline the process of gathering input from users, understanding their needs, and ensuring that product roadmaps are driven by genuine customer needs.

Key Features of Canny:

• Feedback Collection:
  • Public Boards: Users can submit feedback on public boards that are specific to your product or areas.
  • Internal Boards: Allows teams to submit internal feedback.
  • Chrome Extension: Allows for feedback collection directly within a browser.
  • Integrations: Connects to other tools like Slack, Jira, Intercom, and more.
• Organization and Categorization:
  • Tagging: Categorize and tag feedback to make it easy to filter and analyze.
  • Custom Statuses: Configure statuses that fit your workflow.
  • Duplicate Detection: Prevents redundant feedback submissions.
• Prioritization and Roadmapping:
  • Voting: Users can vote on features they want to see.
  • Impact Analysis: Helps identify which features will have the biggest impact.
  • Roadmap: Communicate what s being worked on and what s coming next.
• Communication:
  • Announcements: Keep users informed on progress and new releases.
  • User-Specific Updates: Notify users who submitted particular pieces of feedback about their status.
• Analytics and Reporting:
  • Reports: Get insights into the most requested features and user preferences.
  • User segmentation: Group users based on specific characteristics.
• Branding and Customization:
  • Custom Domain: Host your boards on your own domain.
  • Branding: Customize Canny with your company s branding.

Revenue:

Canny is a privately held company, and their revenue figures are not publicly available. However, given that they are a popular tool with a diverse customer base, it s safe to assume they are generating significant revenue from their subscription model.

Alternatives to Canny:

There are several alternatives to Canny, each with its strengths and weaknesses. Here are some of the most common ones:

• Productboard: A more comprehensive product management platform that goes beyond feedback management to handle roadmapping and strategy.
• UserVoice: A more established player in the customer feedback space with a focus on enterprise features.
• Feature Upvote: A simpler, more focused alternative for smaller teams.
• Aha!: A fully-featured product roadmap and strategy tool that includes feedback management capabilities.
• Hellonext: A newer, more affordable feedback platform that s gaining traction.
• Upvoty: Another feedback and feature request board tool with a focus on ease of use.
• SaaSFe: A simple, affordable feedback tool geared toward startups and smaller businesses.
• Nolt: Open-source feedback tool.
• GitHub Issues: A common option for tech-savvy teams, though it s not specifically designed for user feedback.
• Jira: While not specifically for feedback, can be used for this purpose with added configuration.

The best alternative will depend on your specific needs, budget, and the size of your team.

Pricing:

Canny operates on a tiered subscription model. While specific prices can change and can be found on their website, their plans usually fall into the following categories:

• Starter Plans: Designed for smaller teams, usually with limitations on features, collaborators, and users.
• Growth Plans: For growing teams with more advanced features and fewer limitations.
• Business Plans: For larger companies with high volumes of feedback, and require increased support, security, and customization.
• Enterprise Plans: Tailored for large organizations, this can include more flexible pricing, SSO, priority support, and more.

They offer a free trial for most plans.

Key factors influencing pricing include:

• Number of users: Canny generally charges based on the number of collaborators, or team members who actively use the platform.
• Features: Some plans unlock more features, such as advanced analytics, integrations, or customization options.
• Support Levels: Higher-tier plans often come with enhanced support, such as priority email support or onboarding assistance.

Customer Care Details:

Canny offers customer care and support through multiple channels:

• In-App Support: They usually have a built-in help center within the platform with self-help documentation.
• Email Support: Direct email communication with their support team for troubleshooting and questions.
• Help Center/Knowledge Base: A library of articles, tutorials, and FAQs.
• Community: A user forum or community where customers can ask questions, share best practices, and interact with each other.
• Chat Support: Some plans can have real-time chat support depending on the chosen plan.
• Onboarding: Depending on the plan, they may offer some onboarding assistance with training.

The level of support can vary depending on the subscription plan. Higher-tier plans typically include priority support and dedicated account managers.

In summary, Canny is a powerful user feedback management platform that can significantly improve the way product teams collect, prioritize, and act on user insights. It s important to compare it to alternatives based on your team s specific needs and budget, and to choose a plan that meets your goals.