Websites using Broadridge

Okay, let s break down Broadridge Financial Solutions:

Broadridge Overview

Broadridge Financial Solutions, Inc. (BR) is a leading global fintech company that provides investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers, and corporate issuers. They essentially sit behind the scenes, handling a lot of the critical infrastructure that keeps the financial industry running.

• Core Business: Processing and distribution of shareholder communications (like proxy statements and annual reports), securities processing, data analytics, and automation solutions.
• Founded: 2007 (spun off from ADP)
• Headquarters: Lake Success, New York
• Key Focus: Regulatory compliance, operational efficiency, and data-driven insights for their clients.
• Target Audience: Financial institutions, corporations, and wealth management firms.

Revenue Breakdown (Generally - can vary year to year):

Broadridge reports revenue in two main segments:

• Investor Communication Solutions (ICS): This is the larger segment.

  • Core Services: This includes proxy processing, regulatory communications, and other investor-related communications. This is a recurring revenue stream, largely driven by regulatory requirements.
  • Customer Communications: This includes more personalized communications like statements and marketing materials.

• Global Technology and Operations (GTO): This segment provides technology solutions and outsourcing services.

  • Capital Markets: Solutions for trading, clearing, settlement, and post-trade processing.
  • Wealth and Investment Management: Platforms and services for wealth management firms.
  • Banking and Payments: Solutions for banking operations and payment processing.

Revenue Trends: Revenue has been increasing steadily over the years, driven by organic growth, acquisitions, and the increasing complexity of regulatory requirements. A significant portion of their revenue is recurring due to the nature of their services. You can find their latest revenue figures in their quarterly and annual reports on their investor relations website.

Alternatives

The alternatives depend heavily on the specific service you re looking for. Broadridge is very large and provides many services, so it would be very rare that a single provider could be an exact alternative to Broadridge. Rather, one would likely need to combine services from multiple providers. Here s a general breakdown of potential competitors in their key areas:

• Investor Communications:

  • Mediant Communications: (Acquired by Computershare) Focuses on proxy and regulatory communications, offers a competitive platform.
  • Computershare: Provides similar services, including shareholder communication and registry services.
  • DFIN: Focuses on risk and compliance solutions, including regulatory reporting and document management.
  • RR Donnelley (RRD): Provides similar services, including shareholder communication and registry services.

• Securities Processing/Capital Markets Technology:

  • FIS (Fidelity National Information Services): A major player in financial technology, offering a wide range of solutions, including securities processing and trading platforms.
  • SS&C Technologies: Provides software and services for the financial services industry, including fund administration and securities processing.
  • Temenos: A banking software company with solutions for core banking, payments, and wealth management.
  • SimCorp: Specializes in investment management solutions.

• Wealth Management Technology:

  • Envestnet: A leading provider of technology and services to financial advisors and wealth management firms.
  • Morningstar: Provides investment research and software solutions for advisors and investors.
  • Addepar: Focuses on portfolio management and reporting for wealth managers.

Important Note about Alternatives : Switching from Broadridge (or implementing a Broadridge solution) can be a significant undertaking. It s not just about finding a cheaper provider; it s about ensuring seamless integration with existing systems, maintaining regulatory compliance, and minimizing disruption to operations. Many firms choose Broadridge for its established reputation, scale, and comprehensive suite of services.

Pricing

Broadridge s pricing model is complex and varies depending on the specific services and the volume of transactions. They generally don t publish a price list. Here s what influences pricing:

• Service Type: Proxy processing will have a different pricing structure than a wealth management platform.
• Volume: Higher transaction volumes often lead to lower per-unit costs.
• Customization: Highly customized solutions will be more expensive.
• Contract Length: Longer-term contracts may offer better pricing.
• Implementation Costs: There are often initial setup and implementation fees.

How to get pricing:

1. Contact Broadridge Sales: The best way to get accurate pricing is to contact their sales team and discuss your specific needs.
2. Request a Proposal: Prepare a detailed request for proposal (RFP) outlining your requirements.
3. Negotiate: Don t be afraid to negotiate pricing, especially if you re a large client or considering a long-term contract.

General Pricing Considerations:

• Total Cost of Ownership: Consider not just the initial price but also ongoing maintenance, support, and potential future costs.
• Value Proposition: Evaluate the value you re getting for the price. Broadridge s scale and expertise can potentially lead to cost savings in other areas, such as compliance and operational efficiency.

Customer Care Details

Broadridge provides customer care through various channels:

• Dedicated Account Managers: Large clients typically have assigned account managers who serve as their primary point of contact.
• Help Desk Support: They offer technical support through phone, email, and online portals.
• Online Resources: Broadridge provides online documentation, FAQs, and training materials.
• Service Level Agreements (SLAs): Many of their services are governed by SLAs, which outline response times and service availability.
• Training: Broadridge offers training to help clients utilize their services.

Finding Specific Customer Care Information:

• Broadridge Website: Visit their website (www.broadridge.com) and look for the Contact Us or Support section.
• Client Portal: If you re already a Broadridge client, access their client portal for support information.
• Contract Documents: Your contract with Broadridge should outline customer care procedures and contact information.

Important Considerations for Customer Care:

• Responsiveness: How quickly do they respond to inquiries and resolve issues?
• Expertise: Do their support staff have the knowledge and skills to address your needs?
• Proactive Communication: Do they proactively communicate about system updates, outages, or potential issues?
• Issue Resolution: How effectively do they resolve problems?

Summary

Broadridge is a major force in the financial technology landscape. They offer a wide range of services, particularly in investor communications and securities processing. While they have competitors in specific areas, their scale and comprehensive solutions make them a popular choice for many financial institutions. Understanding their pricing structure and customer care approach is crucial when evaluating their services.