Websites using Borderfree

Okay, let s break down Borderfree, its revenue (where available), alternatives, pricing, and customer care.

Borderfree Overview

Borderfree, now branded as Global-e, is a platform that helps businesses sell their products internationally. It s essentially a cross-border e-commerce solution. Here s a simplified view of what they do:

• Facilitates International Transactions: They manage the complexities of international e-commerce, enabling businesses to reach customers worldwide without having to set up their own complex infrastructure.
• Handles Localization: This includes translating websites, showing prices in local currencies, and adapting to local payment methods.
• Manages Duties & Taxes: They calculate and collect applicable duties and taxes at checkout, often providing a landed cost to the customer.
• Provides Shipping & Logistics: They handle international shipping logistics, including customs clearance, to get the product to the customer s doorstep.
• Manages Returns: They also often manage the international returns process.
• Reduces Merchant Risk: By taking on some of the complexity and liability, Borderfree reduces the risk for businesses selling internationally.

Key benefits for businesses include:

• Access to new international markets
• Simplified international expansion
• Reduced risk of non-payment or customs issues
• Increased conversion rates
• Improved customer experience

Revenue

• Difficult to Pinpoint: While Borderfree used to be a separate entity, it was acquired by Global-e in 2021. Global-e is now the main operating business. As a result, finding specific revenue figures solely for Borderfree as a standalone entity is challenging.
• Global-e s Financials: Global-e is a publicly traded company (GLBE on the Nasdaq). You can find their financial results (including revenue) in their quarterly and annual reports. It s important to look at Global-e s financial data to understand the performance of what was formerly Borderfree as it s now integrated within that larger business. Look for gross merchandise value or GMV as a key metric.

Alternatives to Borderfree / Global-e

Several companies offer similar cross-border e-commerce solutions, each with its strengths and weaknesses. Here are some notable alternatives:

• Flow Commerce: Offers similar functionalities to Global-e, including localization, payment, and logistics. Often considered a direct competitor.
• Shopify Markets: Shopify s own cross-border solution, a strong option for businesses already on Shopify.
• Zonos: Focuses heavily on duty and tax calculations and compliance. They offer a more modular solution often integrated with other platforms.
• EasyPost: A broader shipping and logistics platform with tools for cross-border management, useful for businesses seeking more flexibility.
• Landmark Global: Focused on international logistics and parcel delivery and provides end-to-end services, including customs clearance.
• Pitney Bowes: A large player in shipping and mail services that also offers cross-border solutions.
• Shippo: Provides shipping options and tools, integrates with many carriers, and has some cross-border capabilities.
• BigCommerce: Like Shopify, BigCommerce provides its own cross-border tools for users.

Choosing the Best Alternative

The best alternative depends on a business s:

• E-commerce Platform: (e.g., Shopify, BigCommerce, Magento)
• Budget: Different solutions have varied pricing models.
• Sales Volume: Some platforms are better suited for high-volume businesses.
• Specific Needs: What features are essential? (e.g., duty/tax focus, customer support)
• Technical Capacity: How easily can the solution integrate with existing systems?

Pricing

• Varied and Complex: Pricing structures for cross-border e-commerce solutions are often complex and can include combinations of:

  • Transaction Fees: A percentage of the sales processed through the platform.
  • Setup Fees: One-time costs for initial implementation.
  • Monthly/Annual Platform Fees: Recurring costs for using the platform s technology.
  • Shipping Costs: Can be based on weight, dimensions, destination, and chosen carrier.
  • Currency Exchange Fees: Costs incurred when converting currencies.
  • Duty and Tax Handling Fees: Some platforms may charge additional fees for managing these aspects.

• Negotiable: Pricing can often be negotiated depending on volume and the specific services you require.

• Global-e: Typically, Global-e’s pricing structure is based on a combination of fees including a percentage of the order value, as well as transaction fees for payment processing, logistics and currency exchange fees.
• Other Providers Other providers vary by model, some are a flat fee per shipment, others are transaction-based.

It s crucial to get detailed quotes from multiple providers to compare their pricing.

Customer Care

• Merchant Focus: Cross-border platforms typically prioritize customer support for the businesses using their services, rather than the end-customer who is purchasing the product.
• Dedicated Account Managers: Many providers assign dedicated account managers to their clients, especially larger ones, to address issues quickly.
• Support Channels: Typically include email, phone, live chat, and online help documentation.
• 24/7 Support: Many providers offer support during business hours in your time zone. Some providers offer 24/7 support.
• Global-e s Customer Care: Global-e offers support for their clients through online portal, live chat and phone support. As they’ve grown they also have dedicated account managers for bigger clients.

Things to Look For In Customer Care:

• Responsiveness: How quickly does support address issues?
• Knowledge: Are support staff knowledgeable about the platform and international e-commerce?
• Proactivity: Does support proactively help with improving performance?
• Clarity of Information: Is it easy to access documentation and get answers?

In Summary

Borderfree, now Global-e, is a significant player in cross-border e-commerce, but it s not the only option. There are many viable alternatives depending on specific business needs. Pricing is complex and often negotiable. Thoroughly research several providers and compare their offerings before making a decision. Don’t hesitate to ask for tailored quotes to understand costs and services specific to your requirements.