Websites using Bold Chat

Okay, let s break down Bold Chat, covering its overview, revenue information (as available), alternatives, pricing, and customer care.

Bold Chat Overview

Bold Chat is a live chat software solution designed for businesses to engage with website visitors in real-time. It aims to improve customer service, sales, and overall engagement. Key features often include:

• Live Chat: Core functionality allowing agents to communicate directly with website visitors via text-based chat.
• Proactive Chat: Triggered chats based on user behavior or specified rules, inviting visitors to chat.
• Customization: Ability to tailor the chat widget and appearance to match brand aesthetics.
• Agent Management: Tools to manage agent availability, performance, and chat routing.
• Reporting and Analytics: Data-driven insights into chat activity, agent performance, and customer behavior.
• Integrations: Connections with other business tools like CRM, marketing automation, and helpdesk platforms.
• Mobile Apps: Allow agents to engage with website visitors on the go, from their mobile devices.
• Multiple Department Support: Routing of chats to specific departments to address customer needs promptly.

Revenue Information

• Private Company: Bold Chat is a product of LogMeIn (now GoTo) which is a publicly traded company. Therefore, specific revenue for just Bold Chat is not publicly available. GoTo doesn t break down revenue per product line.
• Part of GoTo Suite: Bold Chat is part of a larger suite of tools that GoTo offers, so its revenue is bundled within the overall company performance.
• Overall Company: GoTo had revenue of approximately $1.3B in 2022.

Alternatives to Bold Chat

Here are some popular alternatives to Bold Chat, grouped by general type:

• Established Live Chat Providers:
  • Zendesk Chat: A robust solution that integrates well within the Zendesk suite. Known for strong customization and reporting.
  • LiveChat: A popular, user-friendly platform with many integrations and features.
  • Intercom: A powerful platform that blends live chat, helpdesk, and CRM features, often suited for SaaS companies.
  • Tawk.to: A free live chat option, popular for startups and smaller businesses. It does have paid upgrades with additional features.
• All-In-One Customer Communication Platforms:
  • HubSpot Live Chat: Integrated with the HubSpot CRM, great for marketing and sales-focused businesses.
  • Freshchat (Freshworks): Part of a broader CRM and customer engagement suite, with good features for chat.
  • Zoho SalesIQ: Integrated within Zoho’s business suite, offering strong analytics and sales intelligence.
• AI Chatbots with Live Chat:
  • Drift: Emphasizes conversational marketing, and combines AI-powered chatbots with live chat capabilities.
  • ManyChat: Primarily focused on Facebook Messenger and Instagram automation, but also offers website chat.
  • Landbot: A versatile platform for chatbots and conversational experiences, with support for human handover.

Pricing

• Subscription Model: Bold Chat is typically offered through subscription plans, generally based on a combination of the number of users/agents and features.
• Tiered Pricing: Like other platforms, there are often different plans that cater to small, medium, and large businesses. Prices increase as features and users increase.
• Varied Cost: Exact pricing details are often not publicly published on GoTo s website. You need to get a custom quote based on your specific needs.
• Typical Elements Pricing often considers:
  • Number of agents/users who can use the chat
  • Features available, for example the level of reporting available
  • Number of allowed chats in a month
  • The duration of chat log storage

Customer Care Details

• Support Channels:
  • Phone Support: Available during business hours depending on plan tier
  • Online Documentation: Bold Chat provides a knowledge base with user guides and troubleshooting articles.
  • Email Support: Available, especially for technical or account-specific issues.
  • Community Forums: They have an online community where users can share tips and ask questions, however, this is a more general GoTo community.
• Support Quality: The quality of support can vary; anecdotal evidence suggests that they have reliable technical support and customer service, but responsiveness may vary depending on the plan level.
• Support Structure: Typically, support is tiered, with higher-priced plans receiving priority and more comprehensive assistance.

Things to Consider when Choosing Live Chat Software

• Your Specific Needs: What features are most important to your business (sales-oriented, support-oriented, specific integrations, etc.)?
• Budget: Compare pricing tiers of different platforms to fit your budget.
• Ease of Use: Consider user interface and overall simplicity for both agents and end-users.
• Integrations: Does the chat software integrate well with your existing CRM, marketing, and other tools?
• Scalability: Will the software grow with your business needs?
• Reporting: Are the metrics and analytics robust enough for data-driven decisions?

To Get Accurate Pricing and Specific Bold Chat Information:

• Contact GoTo Sales: Reach out to GoTo directly for a personalized quote based on your needs.
• Request a Demo: Often they will offer a demo so you can test the features and see if it meets your needs.
• Look at the GoTo Website: The website is a good starting point, however, you often need to talk with their sales team for accurate pricing.

Let me know if you have any other questions.