Websites using Bizrate

Okay, let s break down Bizrate, covering its overview, revenue (where possible), alternatives, pricing, and customer care.

What is Bizrate?

Bizrate Insights (formerly BizRate.com) is a company specializing in customer feedback and market research, particularly for e-commerce businesses. They help online retailers understand customer experiences and improve their websites and operations. They are NOT a direct retailer themselves. Their core offerings revolve around collecting, analyzing, and reporting on customer reviews and satisfaction metrics.

• Key Functions:
  • Customer Surveys: Gathering feedback immediately after a purchase (post-purchase surveys) and at other points in the customer journey.
  • Customer Reviews: Facilitating the collection and display of product and store reviews.
  • Reporting & Analytics: Providing dashboards and reports to analyze customer feedback and identify areas for improvement.
  • Reputation Management: Helping businesses understand and respond to customer feedback to improve their online reputation.
  • Benchmarking: Allowing retailers to compare their performance against industry averages and competitors.

Revenue

Bizrate Insights is privately held and a division of Connexity, Inc., which in turn is owned by Taboola. As a result, detailed revenue figures are not publicly available.

• Business Model: Their revenue comes from subscription fees paid by e-commerce businesses to use their platform and services. The price varies based on the features and level of service required.

Alternatives

There are several alternative customer feedback and review platforms that businesses can consider:

• Yotpo: Focuses on visual reviews, SMS marketing, and loyalty programs. Good for businesses that want to showcase user-generated content.
• Bazaarvoice: Enterprise-level platform for reviews, Q&A, and visual content. Strong on content syndication and reach.
• Trustpilot: Widely recognized review platform known for its open and transparent approach. Focuses on company reviews more than product reviews.
• Google Customer Reviews: Free service offered by Google that integrates with Google Shopping and Seller Ratings.
• ResellerRatings: Specializes in collecting and verifying customer ratings of online retailers.
• Feefo: A closed review platform that only collects reviews from verified purchasers. Strong emphasis on authenticity.
• ReviewTrackers: Focuses on monitoring and managing reviews from various platforms (Google, Yelp, etc.) in one central location.
• Qualtrics: More broadly a survey and experience management platform, can be used for customer feedback, but has a steeper learning curve than some of the more specialized options.
• Medallia: Another enterprise-level experience management platform.
• SurveyMonkey: Primarily a survey platform, can be used for customer feedback but doesn t offer the same specific e-commerce integrations as others.

When choosing an alternative, consider:

• Your Budget: Pricing varies significantly.
• Your Specific Needs: Product reviews vs. store reviews, specific integrations, reporting requirements.
• Scalability: Can the platform grow with your business?
• Ease of Use: Is it easy to implement and use for both you and your customers?

Pricing

Since Bizrate Insights offers customized solutions, they don t publicly list their pricing. Pricing is based on factors such as:

• The size of your business (revenue or order volume)
• The number of surveys you need
• The level of reporting and analytics you require
• The specific features you use (e.g., advanced segmentation, custom dashboards)
• The contract length

To get accurate pricing, you need to contact Bizrate Insights directly for a quote. Expect to have a conversation with a sales representative to discuss your needs.

Customer Care Details

• Website: www.bizrate.com
• Contact Form: The best way to get in touch is usually through the contact form on their website. This will route your inquiry to the appropriate department.
• Phone: Phone numbers are generally provided once you are a client.
• Support Documentation: Bizrate Insights typically provides documentation and training materials to its clients.

Key Takeaways:

• Bizrate Insights is a valuable tool for e-commerce businesses looking to understand and improve customer experiences.
• They offer a range of services, from post-purchase surveys to reputation management.
• Pricing is customized, so you ll need to contact them for a quote.
• Consider alternatives based on your specific needs and budget.
• Customer support is generally handled through their website contact form or direct contact with your account manager.

I hope this comprehensive overview is helpful! Good luck finding the right customer feedback solution for your business.