Websites using Atlassian Confluence

Okay, let s break down Atlassian Confluence, covering its overview, revenue, alternatives, pricing, and customer care.

Atlassian Confluence: Overview

Confluence is a team collaboration and wiki software developed by Atlassian. It s primarily designed to help teams:

• Share knowledge: Create, organize, and centralize information in a structured format.
• Collaborate on projects: Work together on documents, plans, and initiatives.
• Manage documentation: Store and organize everything from project plans to meeting notes and technical documentation.
• Foster transparency: Keep team members informed and aligned.

Key Features:

• Pages: The basic building blocks of Confluence, used to create content.
• Spaces: Containers to organize pages, typically by team, project, or department.
• Templates: Pre-built page layouts for common use cases (e.g., meeting notes, project plans, software requirements).
• Rich Text Editor: Allows formatting text, embedding images and videos, and creating tables and lists.
• Collaboration Features: Real-time editing, commenting, mentions, and notifications.
• Search: Robust search functionality to quickly find information within Confluence.
• Integrations: Integrates with other Atlassian tools (like Jira, Trello, Bitbucket) and third-party applications.
• Customization: Ability to customize spaces, templates, and branding.
• Permissions: Control who can view and edit specific content.

Typical Use Cases:

• Project Management: Tracking project goals, progress, and tasks.
• Knowledge Management: Building internal knowledge bases and documentation.
• Meeting Notes: Capturing and sharing meeting minutes and action items.
• Technical Documentation: Writing and maintaining technical documentation for software and hardware.
• Onboarding: Creating guides and resources for new employees.
• Internal Communications: Sharing announcements and updates within the organization.

Atlassian Revenue (General Context)

Atlassian does not break down revenue specifically for Confluence. However, here s what you should know about Atlassian s overall revenue:

• Public Company: Atlassian (TEAM) is a publicly traded company, and its financial reports are available.
• Subscription-Based Model: Atlassian primarily operates on a subscription-based model.
• Multiple Product Revenue Streams: Atlassian s revenue comes from a portfolio of products, including Jira, Confluence, Bitbucket, Trello, and others.
• Rapid Growth: Atlassian has seen significant revenue growth over the past decade.
• Cloud Focus: Atlassian is increasingly focused on its cloud offerings.

Alternatives to Atlassian Confluence

Here are some popular alternatives to Confluence, categorized by their primary focus:

Wiki & Documentation Focused:

• Notion: A popular all-in-one workspace with powerful wiki and project management features. Known for its flexibility and customization.
• Slite: A simpler, more streamlined wiki designed for teams that want easy collaboration.
• Guru: Focuses on knowledge management with advanced search and verification features.
• MediaWiki: The open-source platform that powers Wikipedia, suited for large, public-facing wikis.

Project Management & Collaboration Suites (that include wiki features):

• Microsoft SharePoint: Part of the Microsoft ecosystem, good for teams already using Microsoft products.
• Google Workspace (Google Docs, Google Sites): Suitable for basic wiki functionality, especially if a team uses Google s other tools.
• Coda: A flexible platform for building custom docs, including wiki-like pages and powerful databases.

Other Alternatives:

• Zoho Wiki: Part of the Zoho suite, offers collaborative documentation features.
• Document360: Specifically designed for technical documentation and knowledge bases.

Choosing an alternative depends on your specific needs, such as:

• Team Size: Some tools are better suited for small teams, while others are designed for larger enterprises.
• Required Features: Do you need basic wiki functionality, advanced knowledge management features, or integrated project management?
• Ease of Use: How easy is the tool to learn and use for your team?
• Integration Needs: Does the tool need to integrate with your existing software?
• Budget: Prices vary widely, so choose an option that fits your budget.

Atlassian Confluence Pricing

Confluence offers a few pricing tiers, with a cloud-first focus:

• Free: Available for small teams (up to 10 users). Limited storage and features.
• Standard: For growing teams, offering more storage, features and some administration options.
• Premium: Offers additional features such as analytics and more advanced administration capabilities.
• Enterprise: Designed for larger organizations, with the highest security, features and support.

Pricing Considerations:

• Number of Users: The pricing typically scales based on the number of users.
• Storage: Plans have varying storage limits.
• Cloud vs. Server/Data Center: While Atlassian is moving towards a cloud-first model, they previously offered server/data center options for large teams who need more control or have legal restrictions.

Important: It s essential to check the official Atlassian website for the most up-to-date pricing information, as it can change.

Atlassian Customer Care Details

Atlassian offers various levels of customer care, depending on your subscription plan:

• Support Portal: A comprehensive online help center with documentation, FAQs, and community forums.
• Community Forums: A platform for users to ask questions and share knowledge.
• Email Support: Available to paying customers. The response time can vary depending on your plan.
• Phone Support: Usually available for premium support and for larger clients.
• Partner Network: A network of Atlassian partners offering consulting, training, and implementation services.
• Premium Support: Includes priority support, faster response times, and dedicated support engineers.

Customer Care Considerations:

• Support Level: The level of support you receive varies with the pricing tier.
• Online Resources: Atlassian offers an extensive library of resources, which may be enough to answer most questions.
• Community Engagement: The Atlassian community can be a valuable resource for finding solutions and best practices.

In summary:

Confluence is a powerful collaboration platform. However, if you need specialized tools or prefer a different approach to collaboration, it s worth exploring the alternatives. Choose the solution that best meets your team s specific needs, budget, and workflow requirements. Always check the official Atlassian website for the latest information on pricing and features.