Websites using Appzi

Okay, let s break down Appzi, covering its overview, revenue (with caveats!), alternatives, pricing, and customer care.

What is Appzi?

Appzi is a mobile app feedback platform designed to help developers and product teams collect, analyze, and act on user feedback. It s focused on getting feedback within the app itself, making it more convenient for users and more contextually relevant for the developers.

• Core Functionality:

  • In-App Feedback Forms: Customizable forms that can be triggered based on user behavior (e.g., after a certain number of sessions, after a specific action, when a user expresses frustration).
  • NPS (Net Promoter Score) Surveys: Measure user loyalty and satisfaction directly within the app.
  • CSAT (Customer Satisfaction) Surveys: Gauge satisfaction with specific features or interactions.
  • Bug Reporting: Users can report bugs directly from within the app, often with screenshots and device information.
  • Feature Requests: Gather ideas and suggestions from users for future app development.
  • User Segmentation: Target feedback requests to specific user groups based on demographics, behavior, or other criteria.
  • Feedback Analysis: Tools to analyze the collected feedback, including sentiment analysis, keyword extraction, and tagging.
  • Integrations: Connects with other tools in the development workflow, such as Slack, Jira, and Trello.

• Target Audience: Mobile app developers, product managers, UX researchers, and customer support teams.

Revenue:

• Difficult to Determine Precisely: Appzi is a privately held company, and they do not publicly disclose their revenue figures.
• Estimations: Revenue is generated through its subscription-based pricing model. Some data providers like Crunchbase estimate a revenue of $1M to $10M. Without official statements, any revenue figures you find online should be treated as estimates.
• Key Revenue Drivers: The number of paying customers, the size of their mobile apps user base, and the specific pricing plan chosen.

Alternatives to Appzi:

Here s a list of platforms offering similar in-app feedback and user research capabilities. The best alternative for you will depend on your specific needs, budget, and the size of your app.

• Usabilla (now part of SurveyMonkey): A more established player with a wider range of features, including website feedback, but can be more expensive.
• Qualaroo: Another popular platform for website and in-app surveys.
• Instabug: Heavily focused on bug reporting and crash reporting, with strong integrations for developers.
• Apptentive: A comprehensive mobile customer engagement platform with a focus on proactive communication and support.
• UserVoice: A more general-purpose feedback management platform that can be used for web, mobile, and internal feedback. Good for feature request prioritization.
• SurveyMonkey: Provides in-app surveys for mobile.

Pricing:

• Subscription Model: Appzi uses a subscription-based pricing model, typically with tiered plans based on the number of monthly active users (MAU) for which you are collecting feedback.
• Free Plan: Appzi has a free plan for small businesses and personal use.
• Paid Plans: The specific pricing structure varies but usually includes a base fee and then scales up as the number of MAU increases. They also offer enterprise plans with custom pricing. I recommend you to check out the pricing options on their website.

Customer Care:

• Website Resources:
  • Help Center/Knowledge Base: Appzi provides a help center that includes FAQs, setup instructions, and guides on using their features.
  • Blog: Content regarding Appzi s new features and mobile app customer feedback information
• Contact Options:
  • Email Support: Typically, email is a primary method of contacting their support team.
  • Contact Form: A contact form is available on their website to submit inquiries.
  • Live Chat: May offer live chat support on their website, especially for paid plan users.
• Response Time:
  • Response times will vary depending on the support plan and the complexity of the issue.

Key Considerations When Choosing Appzi or an Alternative:

• Features: Does it offer the specific feedback mechanisms you need (NPS, bug reporting, feature requests, etc.)?
• Integrations: Does it integrate with your existing development tools (Jira, Slack, etc.)?
• Ease of Use: How easy is it to set up and use the platform, both for you and your users?
• Pricing: Does the pricing fit your budget and scale with your app s growth?
• Customer Support: What level of support is offered (email, chat, phone) and what is their reputation for responsiveness?
• Data Privacy: How does the platform handle user data and comply with privacy regulations (GDPR, CCPA, etc.)?
• Customization: How much control do you have over the look and feel of the feedback forms?

How to find the most up-to-date information:

• Appzi s Website: Always check their official website (https://www.appzi.com/) for the latest features, pricing, and customer care information.
• Reviews and Case Studies: Look for reviews and case studies from other app developers who have used Appzi or its alternatives. G2, Capterra, and TrustRadius are good sources.
• Contact Appzi Directly: Reach out to Appzi s sales or support team to ask specific questions about their platform and how it can meet your needs.

I hope this comprehensive overview is helpful!