Websites using Appcues

Okay, let s break down Appcues, covering its overview, revenue (where possible), alternatives, pricing, and customer care.

Appcues Overview

Appcues is a software platform designed to help businesses improve user onboarding, feature adoption, and overall user engagement within their web applications and mobile apps. It achieves this through a variety of in-app experiences, without requiring developers to write code. Think of it as a no-code toolkit for guiding users through your product.

Key Features of Appcues:

• User Onboarding: Create interactive product tours, checklists, and welcome messages to guide new users.
• Feature Announcements: Highlight new features and updates with targeted announcements, modals, and tooltips.
• In-App Surveys and Feedback: Collect user feedback and measure user satisfaction with targeted surveys and polls.
• Progress Tracking: Monitor user progress through various tasks and milestones.
• Segmentation: Target specific user groups based on their behavior, demographics, and other criteria.
• A/B Testing: Experiment with different in-app experiences to optimize engagement.
• Integrations: Integrates with various CRM, analytics, and marketing platforms.
• No-Code Builder: A visual, drag-and-drop interface for creating and deploying in-app experiences.

Appcues Revenue

Appcues is a private company, and they do not publicly disclose their revenue figures. However, based on market analysis and funding information, they are considered a leader in the product adoption and user onboarding space. They have raised significant funding, suggesting healthy growth and market traction.

While exact revenue is unknown, it s safe to say that Appcues is a significant player in the SaaS sector.

Alternatives to Appcues

The market for user onboarding and product adoption tools is competitive. Here are some popular alternatives to Appcues:

• Pendo: A comprehensive platform offering product analytics, feedback, and in-app guides. Pendo is considered a more enterprise-level solution.
• WalkMe: Primarily known for its digital adoption platform approach, catering to large organizations with complex software.
• Userpilot: A strong competitor focusing on user onboarding and product adoption, offering similar features to Appcues.
• Intercom: Though primarily known for customer messaging, Intercom offers in-app guides and product tours. It’s more of a customer communication platform with onboarding features.
• Whatfix: Another Digital Adoption Platform primarily used for employee onboarding and training on software.
• Intro.js/Shepherd.js (Open-Source): If you re looking for more technical and DIY solutions, these are JavaScript libraries that can build basic in-app tours.
• Heap: Focuses on analytics but can be used to trigger in-app guides based on user behavior data.
• Chameleon: A platform for building in-app experiences with a strong focus on personalization.

How to Choose an Alternative:

When selecting an alternative to Appcues, consider:

• Your budget: Prices vary significantly between solutions.
• Company size & complexity: Enterprise solutions like Pendo might be overkill for smaller teams.
• Specific needs: Do you need advanced analytics, employee training features, or just basic onboarding?
• Ease of use: A no-code builder is great if you don t have dedicated developers to build tours.

Appcues Pricing

Appcues offers tiered pricing plans, typically based on the number of monthly active users (MAUs) and the features included.

• Growth Plan: Designed for smaller teams, likely offering core onboarding features.
• Scale Plan: Aimed at larger organizations, providing access to more advanced features and integrations.
• Enterprise: Typically reserved for large companies needing custom solutions and dedicated support.

Key points to consider about Appcues pricing:

• Customized Quotes: For the Scale and Enterprise plans, you often need to contact Appcues directly for custom pricing.
• Contract Length: Most SaaS providers will offer discounts for annual contracts.
• Usage-Based: Pricing is primarily based on Monthly Active Users.
• Feature Lock: Some features are locked behind higher-tier plans.

Important Note: As pricing plans and features can change, it s always best to consult the official Appcues website for the most up-to-date information. You can usually find detailed pricing pages or request a quote through their contact forms.

Appcues Customer Care

Appcues offers a range of customer support options:

• Knowledge Base: Comprehensive documentation and help articles for self-service troubleshooting.
• Email Support: Support via email for standard queries and issues.
• In-App Support: Built-in support tools within the Appcues platform.
• Dedicated Customer Success Managers: For larger plans, they typically offer dedicated customer success managers to assist with onboarding and best practices.
• Community: Appcues has a community forum where users can ask questions and share ideas.

General reputation for customer care:

Appcues is generally known for having good customer support. The availability and speed of support can depend on your plan level.

Key takeaway for customer care:

If robust customer support is a major factor for you, evaluate the specific support options included in the plan you choose and see if customer reviews on platforms like G2 and Capterra mention the customer service quality.

In Summary

Appcues is a powerful platform for creating in-app experiences that improve user engagement, product adoption, and ultimately, business outcomes. It offers a no-code approach, allowing even non-technical teams to build guided tours and other interactive elements. While specific revenue figures are not public, they are a prominent player in the space. They have a number of alternatives, each with its own strengths, weaknesses and pricing model. They have strong reputation for quality support.

It s crucial to compare the features and pricing of Appcues and its alternatives to determine the best fit for your needs and budget. I highly recommend checking the official websites of each solution and reading reviews to make an informed decision.