Websites using Airbrake

Okay, let s break down Airbrake, covering its overview, revenue (as much as is publicly available), alternatives, pricing, and customer care details.

Overview of Airbrake

Airbrake is a software error tracking and monitoring platform. It helps developers and operations teams identify, diagnose, and fix errors in their applications quickly. Here s a summary of its core functions:

• Error Reporting: Captures and aggregates errors from various parts of your application (frontend, backend, mobile).
• Real-Time Notifications: Alerts you when new errors occur or when error rates spike.
• Detailed Error Analysis: Provides context around errors, including stack traces, user data, environment variables, and more, making debugging easier.
• Team Collaboration: Allows teams to assign errors, add comments, and track fixes.
• Integration: Integrates with various development tools, deployment pipelines, and communication channels.
• Performance Monitoring: Some plans include basic performance monitoring features.

Target Audience:

Airbrake is designed for:

• Software developers (frontend, backend, mobile)
• DevOps teams
• QA teams
• Product teams looking to understand user-impacting bugs.

Key Benefits:

• Faster Error Resolution: By providing detailed error context, it significantly reduces the time spent on debugging.
• Improved Application Stability: Proactive identification of errors helps maintain a stable and reliable application.
• Enhanced User Experience: By fixing bugs quickly, you create a better experience for your users.
• Streamlined Collaboration: Centralized error information facilitates efficient team collaboration.

Revenue

Airbrake is a privately held company. Therefore, they don t publicly disclose their revenue figures. It is owned by Rackspace Technology. While Rackspace Technology is a publicly traded company, Airbrake s financial information is not broken out separately.

As such, precise revenue figures for Airbrake are not publicly available. You ll likely not find hard numbers on their annual revenue.

Alternatives to Airbrake

The error tracking market is competitive. Here are some well-known alternatives to Airbrake:

• Sentry: A very popular platform with a comprehensive feature set, including error tracking, performance monitoring, and release tracking. (Often considered the closest competitor)
• Bugsnag: Another robust solution focused on error tracking and stability monitoring, known for its ease of use.
• Rollbar: Emphasizes proactive error management and has strong real-time monitoring capabilities.
• Raygun: Provides a combination of error tracking and performance monitoring, with an emphasis on user experience.
• New Relic: Primarily an application performance monitoring (APM) tool, but includes error tracking capabilities. (Best for those already using New Relic APM)
• Datadog APM: Similar to New Relic, an APM solution that includes error monitoring. (Best for those already using Datadog)
• LogRocket: A session replay and frontend error tracking tool that lets you record user sessions for detailed error analysis. (Different focus, but a possible alternative for frontend teams)
• Honeybadger: A simpler error tracking solution that is often favored by smaller teams.

Choosing an Alternative:

The best alternative depends on your specific needs, team size, budget, and existing infrastructure. Consider these factors when choosing an alternative:

• Features: Does the tool offer all the features you need (e.g., performance monitoring, alerting, specific language support)?
• Ease of Use: How easy is the tool to set up and use? Does it require significant training?
• Pricing: Does the pricing model fit your budget and anticipated usage?
• Integrations: Does the tool integrate with your existing tools and workflows?
• Scalability: Can the tool handle the scale of your application and team?
• Support: Does the tool offer responsive and helpful customer support?

Pricing

Airbrake offers a subscription-based pricing model, which includes several tiers depending on your need:

• Free Tier: Airbrake has a limited free tier that allows you to try the tool for small projects.
• Paid Tiers: Pricing varies based on:
  • Number of events tracked per month: These are typically error occurrences and are the key metric for costing.
  • Storage of historical error data.
  • Included features: Some features like advanced performance monitoring or specific integrations are often only in more premium tiers.
  • Retention: Length of time errors are retained on the system.
• Enterprise Tier: They usually offer custom enterprise-level plans with tailored pricing and more comprehensive features and dedicated support.

Key Pricing Considerations:

• Pay-As-You-Go Model: Some plans have pay-as-you-go tiers for smaller usage, offering flexibility.
• Plan Limits: Understand the plan limits on the number of errors, events, storage, and users allowed.
• Cost Optimization: You need to monitor your usage carefully as prices can increase with usage.
• Hidden Costs: Be aware of any overage charges that might apply if you exceed your limits.

Customer Care Details

Airbrake is generally regarded as having good customer support. The following details are generally available:

• Documentation: They offer detailed documentation covering all aspects of the platform.
• Email Support: Direct email support with quick response times.
• In-App Support: Often, there s in-app support functionality to get quick help on particular areas.
• Community Forum: A community forum where users can ask questions and share tips.
• Dedicated Support: For higher-tier plans, expect dedicated customer success managers, onboarding assistance, and priority support.

How to Access Customer Care

• Airbrake Website: The Airbrake website is your starting point. You ll find support resources, FAQs, and documentation.
• In-App Support: Look for the help or support option within the Airbrake application.
• Contact Form: They usually have a contact form to get in touch with their support team.

In Summary

Airbrake is a solid option for error tracking and monitoring for software teams. While its revenue isn t public, its features, pricing, and customer support make it a competitive player in the market. It s essential to evaluate your needs, compare it with alternatives, and choose the tool that best fits your specific requirements and budget.

Remember to always check their official website for the most up-to-date pricing, feature details, and support options.