Websites using Activengage

Let s break down ActivEngage, covering the overview, revenue, alternatives, pricing, and customer care details.

ActivEngage Overview

• What it is: ActivEngage is a leading conversational AI and live chat platform specifically designed for automotive dealerships. It helps dealerships improve customer engagement, generate leads, and enhance the customer experience across their websites and digital channels.

• Core Functionality:

  • 24/7 Live Chat: Provides instant customer service and sales assistance around the clock, even outside of business hours. This is often staffed by trained agents, potentially with AI augmentation.
  • AI-Powered Chatbots: Automates responses to common inquiries, pre-qualifies leads, schedules appointments, and gathers customer information. Freeing up human agents for more complex interactions.
  • Messaging & SMS: Enables dealerships to communicate with customers via text messaging, meeting customers where they are and facilitating quicker, more convenient communication.
  • Lead Generation & Qualification: Captures visitor information, qualifies leads based on pre-defined criteria, and routes them to the appropriate sales or service teams.
  • Website Integration: Seamlessly integrates with dealership websites, CRM systems, and other marketing tools.
  • Reporting & Analytics: Provides data insights on chat performance, lead generation, customer engagement, and agent effectiveness.

• Target Audience: Primarily automotive dealerships of all sizes, from single dealerships to large dealer groups. It s also relevant for OEMs (Original Equipment Manufacturers) who want to support their dealer networks.

• Value Proposition:

  • Increased Lead Generation: Capturing more website visitors as leads through proactive chat engagement.
  • Improved Customer Service: Providing instant support and answers to customer questions, enhancing satisfaction.
  • Higher Sales Conversions: Guiding website visitors through the sales process and facilitating appointment scheduling.
  • Enhanced Efficiency: Automating routine tasks, freeing up staff time, and optimizing communication workflows.
  • Data-Driven Insights: Providing analytics to understand customer behavior and improve online strategies.

Revenue & Company Size (Information is generally less publicly available for private companies like ActivEngage)

• Revenue Estimates: ActivEngage is a well-established player in the automotive chat space. While exact revenue figures are not publicly disclosed (as they are a privately held company), industry estimates suggest they are a significant player. Based on their market position, client base (many large dealership groups), and longevity, it s safe to assume they generate tens of millions of dollars in annual revenue. Estimates vary, but they are often placed within the range of $10 million to $50 million+ annually. It s difficult to be more precise without inside information.

• Company Size: Likely employs several hundred employees. They have a presence across the US and potentially internationally. LinkedIn can sometimes offer clues into employee size, but often these numbers are broad estimates.

• Profitability: As a private and established company, it s likely ActivEngage is profitable, but this information isn t publicly available.

Alternatives to ActivEngage

The automotive conversational AI and live chat market is competitive. Here are some notable alternatives to ActivEngage:

• Pure Chat Providers (General Chat Platforms adapted for Auto):

  • LiveChat: A well-known general-purpose live chat platform that many businesses, including dealerships, use. Less automotive-specific features.
  • Zendesk Chat (formerly Zopim): Another popular general chat solution, strong in customer support but less focused on automotive sales.
  • Intercom: Focuses on customer communication and engagement, can be used by dealerships.
  • Drift: Focuses on conversational marketing and sales, also adaptable for automotive.

• Automotive-Specific Chat & Conversational AI Platforms:

  • Dealer Teamwork (DTiQ): Offers chat, call tracking, and other solutions specifically for dealerships.
  • CarChat24: A direct competitor, focusing solely on automotive chat and conversational AI.
  • Proactive Dealer Solutions: Provides call center and chat solutions for dealerships.
  • Contact At Once! (CAO!): Now part of Dominion Dealer Solutions, offers chat and messaging solutions within a broader automotive software suite.
  • DialogTech (now Invoca): While broader, Invoca (after acquiring DialogTech) offers conversation intelligence and call tracking that integrates with chat for improved lead handling in auto.
  • Gubagoo: Focused on conversational commerce for automotive, acquired by Reynolds and Reynolds.

• Dealership CRM with Integrated Chat Features:

  • CDK Global: Major DMS provider, integrates chat capabilities.
  • Reynolds and Reynolds: Another leading DMS provider, offers integrated chat and messaging tools.
  • DealerSocket (now part of Solera): CRM with integrated chat and communication features.

When choosing an alternative, consider:

• Automotive Specialization: Does the platform understand the unique needs and workflows of dealerships?
• AI Capabilities: How advanced are their AI chatbots and automation features?
• Integration Capabilities: Does it integrate well with your existing CRM, DMS, and website?
• Pricing Structure: Is it transparent and aligned with your budget and usage?
• Customer Support: What level of support and training do they offer, especially for the automotive industry?

Pricing Details

• Pricing Model: ActivEngage and most of its competitors typically use a subscription-based pricing model. This usually involves:

  • Monthly or Annual Fees: Based on the features and level of service you require.
  • Tiered Pricing: Often offered in different packages (e.g., basic, pro, enterprise) with varying feature sets and usage limits.
  • Agent Seats/Usage: Some pricing models might be based on the number of chat agents using the platform or the volume of chats handled.
  • Custom Pricing: For larger dealerships or dealer groups, custom pricing agreements are common.

• Pricing Factors: Pricing will depend on:

  • Number of Dealership Locations: Multi-location dealerships will likely have higher costs.
  • Features and Modules Selected: Basic chat vs. advanced AI chatbots and omnichannel features will impact pricing.
  • Support Level: Higher support tiers (dedicated account managers, premium support) may cost more.
  • Contract Length: Annual contracts are often cheaper than month-to-month.

• General Pricing Range (Estimated and Highly Variable): It s difficult to give exact figures without contacting ActivEngage directly, but expect pricing to range from:

  • Small Dealerships (Basic Chat): Potentially starting around a few hundred dollars per month.
  • Mid-Sized Dealerships (Advanced Features, AI): Likely in the range of $1,000 to $5,000+ per month.
  • Large Dealer Groups (Enterprise Solutions): Can be significantly higher, requiring custom quotes.

To get accurate pricing, you MUST contact ActivEngage directly and request a demo and quote based on your specific dealership needs. Pricing is almost always customized in this industry.

Customer Care Details

• Reputation for Customer Support: ActivEngage is generally regarded as having strong customer support within the automotive industry. They are known for:

  • Dedicated Account Management: Often provide dealerships with a dedicated account manager to help with onboarding, training, and ongoing support.
  • Training & Onboarding: Offer training programs to help dealership staff effectively use the platform.
  • Technical Support: Provide technical assistance to resolve issues and ensure platform functionality.
  • Industry Expertise: Their support teams are typically knowledgeable about the automotive industry and dealership operations.
  • 24/7 Availability (Potentially): Depending on the service level agreement, they may offer 24/7 support, especially for critical issues.

• Support Channels: Common support channels likely include:

  • Phone Support: Direct phone lines for immediate assistance.
  • Email Support: For less urgent inquiries.
  • Live Chat Support (for customers): You might be able to chat with their support team through their own platform.
  • Online Knowledge Base/Help Center: Self-service resources with FAQs, articles, and guides.
  • Account Manager Support: Your dedicated point of contact.

• Customer Reviews and Testimonials: Review sites and testimonials on their website often highlight positive aspects of their customer support, particularly their responsiveness and automotive industry knowledge.

To assess their customer care:

• Read online reviews and testimonials on sites like G2, Capterra, and TrustRadius (though automotive-specific chat reviews can be less abundant than general software reviews).
• Ask for customer references from ActivEngage during your sales process.
• Inquire about their onboarding and ongoing support processes in detail during your initial discussions.

In Summary:

ActivEngage is a leading automotive conversational AI and live chat platform, highly regarded in the industry for its dealership-focused features, lead generation capabilities, and customer support. While precise revenue figures are private, they are a substantial player. Alternatives exist, both general chat platforms and automotive-specific solutions. Pricing is subscription-based and customized, requiring direct contact for a quote. Customer care is generally considered a strong point, with dedicated support and industry expertise.

To make an informed decision, it s crucial to:

1. Contact ActivEngage directly for a demo and custom pricing.
2. Evaluate their alternatives based on your dealership s specific needs and budget.
3. Thoroughly assess their customer care reputation and support offerings.
4. Consider your integration requirements with existing systems.