Websites using 2inc

Okay, let s break down 2inc, covering its overview, revenue (though likely estimated as a private company), alternatives, pricing, and customer care details.

Overview of 2inc

2inc is a technology company that offers a digital adoption platform (DAP) called Walkthroughs. DAPs are designed to help users effectively navigate and use software applications. They provide on-screen guidance, interactive tutorials, and support within the application itself, aiming to:

• Reduce onboarding time: Help new users quickly learn how to use a software platform.
• Improve user proficiency: Guide users to master advanced features and workflows.
• Reduce support requests: Answer common questions and resolve issues directly within the application.
• Drive feature adoption: Encourage users to utilize new or underutilized features.
• Improve data accuracy: Ensures compliance with data input processes.

Key Features of Walkthroughs:

• Interactive Walkthroughs: Step-by-step guides overlaid directly on the application interface.
• Tooltips and Hints: Contextual information to help users understand specific elements.
• Checklists: Task lists to ensure users complete important steps.
• Announcements and Notifications: Communicate important updates or information to users within the application.
• Segmentation: Targeting specific guides to different user groups.
• Analytics: Tracking user engagement and identifying areas for improvement.
• No-code platform: Build Walkthroughs without requiring developer assistance.

Target Audience:

2inc s Walkthroughs are targeted towards:

• Software companies looking to improve user experience within their products (SaaS providers).
• Enterprises wanting to streamline internal software usage and training.

Revenue (Estimated)

As a privately held company, 2inc does not publicly disclose its revenue. Revenue can be estimated based on its employee size, customer base, and market presence. Sites like BuiltWith or Crunchbase sometimes provide funding history and estimated revenue ranges, but these are not official figures. A reasonable estimation would be in the millions USD per year.

Alternatives to 2inc s Walkthroughs (DAP Competitors)

The DAP market has several established players. Here are some alternatives to consider:

• WalkMe: One of the most well-known DAPs, offering a comprehensive suite of features.
• Appcues: Focuses on user onboarding and feature adoption with a strong emphasis on design and user experience.
• Pendo: Offers product analytics, user feedback, and in-app guidance.
• Userpilot: Another prominent DAP, known for its ease of use and powerful segmentation capabilities.
• Whatfix: Provides a wide range of in-app guidance and support features, often targeting larger enterprises.
• Toonimo: Offers interactive walkthroughs and user guidance solutions.
• Shepherd.js: An open-source Javascript Library to guide users through your app
• Intro.js: Another open-source Javascript Library to guide users through your app

Factors to Consider When Choosing an Alternative:

• Pricing: DAPs can vary significantly in price based on features, number of users, and usage volume.
• Ease of Use: How easy is it to create and manage walkthroughs?
• Features: Does the platform offer the specific features you need (e.g., segmentation, analytics, customization)?
• Integration: Does it integrate with your existing software stack?
• Scalability: Can the platform handle your growing needs as your user base expands?
• Customer Support: What level of support is provided?

Pricing

2inc s pricing information is not publicly available on their website. Like many SaaS companies, they likely offer different pricing plans based on:

• Number of Active Users: The more users who interact with the walkthroughs, the higher the price.
• Features Included: More advanced features (e.g., advanced analytics, custom branding) will likely be in higher-tier plans.
• Support Level: Dedicated support and training may be offered in premium plans.
• Contract Length: Longer-term contracts may come with discounts.

To get accurate pricing, you ll need to contact 2inc directly through their website (www.2inc.com) and request a quote. Be prepared to provide information about your software, user base, and specific needs.

Customer Care Details

While specific details about 2inc s customer care options are not readily available, you can generally expect the following:

• Website Contact Form: A standard way to submit inquiries and support requests through their website.
• Email Support: Dedicated email address for support-related issues.
• Knowledge Base/Help Center: A repository of articles, FAQs, and tutorials to help users troubleshoot issues themselves.
• Live Chat (Potentially): Some DAPs offer live chat support for real-time assistance. This is not confirmed for 2inc.
• Dedicated Account Manager (Potentially): For larger enterprise customers, 2inc might offer a dedicated account manager to provide personalized support and guidance.
• Community Forums (Potentially): A forum where users can ask questions, share best practices, and interact with other users and the 2inc team.

How to Contact 2inc for Support:

• Visit their website: www.2inc.com. Look for a Contact Us or Support section.
• Check their social media profiles: Sometimes companies provide support information on their LinkedIn or Twitter pages.

In summary: 2inc s Walkthroughs is a digital adoption platform (DAP) that helps software companies and enterprises improve user experience, onboarding, and feature adoption. While precise revenue and detailed customer care information are not publicly available, you can contact them directly through their website to get specific pricing and support details. Remember to compare 2inc to its alternatives to find the best DAP solution for your needs.